Customer Enablement Manager

1 hour, 56 minutes ago
Full-time
Mid Level
Customer and Technical Support
Figma

Figma

Figma provides a collaborative web application for interface design that enables users to seamlessly design, prototype, and gather feedback in real time, while also offering additional offline capabilities through desktop applications for macOS and Win...

Internet Software & Services
1K-5K
Founded 2012
$333M raised

Description

  • Manage the adoption journey for a portfolio of large, strategic customers.
  • Understand customer goals and success metrics and use product data to guide proactive engagement strategies.
  • Document bespoke enablement plans and proactive engagement strategies.
  • Share best practices, use cases, and product expertise to help customers unlock the full value of Figma.
  • Build trusted relationships with stakeholders across levels and departments.
  • Identify and support internal champions who can advocate for Figma within customer organizations.
  • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
  • Deliver live and scalable training sessions tailored to customer maturity and needs.
  • Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to support customer success.

Requirements

  • 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
  • Excellent communication skills with the ability to connect with a wide range of customer personas.
  • Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
  • A track record of driving impactful outcomes and adapting to evolving customer needs.
  • Experience collaborating effectively with cross-functional teams.
  • Experience using Figma or working with design and collaboration tools (preferred).
  • Background in UX/UI, Design Ops, or Frontend Development (preferred).

Benefits

  • Annual base salary range of $127,000 to $269,000 USD.
  • Equity compensation.
  • Health, dental, and vision insurance.
  • Retirement plan with company contribution.
  • Parental leave and reproductive or family planning support.
  • Mental health and wellness benefits.
  • Generous PTO and company recharge days.
  • Learning and development stipend, work-from-home stipend, and cell phone reimbursement.

Interested in this position?

Apply directly on the company website

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