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Provider Success Manager - Jackson/Memphis, Tennessee

1 hour, 43 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 27

Description

  • Serve as the primary point of contact for provider partners and build trusted, consultative relationships.
  • Manage a portfolio of provider partnerships to support adoption, expansion, and retention of Counterpart Assistant.
  • Partner with the GTM team to support provider recruitment, onboarding, and training best practices.
  • Develop and improve in-office workflows with clinical and non-clinical staff to drive platform adoption.
  • Implement structured engagement plans to help providers maximize platform usage and succeed in value-based care.
  • Analyze provider performance metrics to identify trends, risks, and opportunities for improvement.
  • Recommend and drive interventions that improve provider outcomes and increase platform utilization.
  • Collaborate with sales, product, and operations teams to refine offerings based on provider feedback and market trends.
  • Present and demonstrate the platform to providers and act as an external product subject matter expert.
  • Influence adoption of best practices across different primary care practice settings.

Requirements

  • 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Proven success driving provider adoption and retention.
  • Ability to build collaborative relationships with clinicians and staff and drive operational change.
  • Experience translating operational data into actionable performance metrics and scorecards.
  • Deep understanding of primary care and/or ambulatory care workflows.
  • Proven experience implementing, improving, or changing clinical process workflows.
  • Knowledge of EHRs, ideally in a primary care setting.
  • Knowledge of medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
  • Willingness to travel up to 75% of the time; candidates must reside in Jackson County.
  • Preferred: understanding of value-based care models, population health, or quality improvement.
  • Preferred: experience implementing value-based care tools and technology products in primary care.
  • Preferred: understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

  • Competitive base salary of $129,000-$150,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan with discounted equity.
  • Performance-based bonus program.
  • 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time off, including No-Meeting Fridays and monthly company holidays.
  • Access to mental health resources.
  • Remote-first culture with flexibility to work from anywhere.
  • Learning programs, mentorship, professional development funding, and regular performance feedback.
  • Reimbursement for office setup expenses.
  • Monthly cell phone and internet stipend.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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