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5 months ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised
View All Jobs 10

Description

  • Support employer relationships to drive product adoption and engagement.
  • Partner closely with senior HR executives and business leaders.
  • Serve as a product expert, strategic consultant, and mental health champion.
  • Help improve client happiness and overall customer experience.
  • Support client retention and growth over time.
  • Represent the Client Success team in helping clients get better at hiring.
  • Keep your resume on file for future Client Success openings if no current role is a fit.

Requirements

  • Experience or interest in Client Success, account management, or a related client-facing role.
  • Ability to work effectively with senior HR executives and business leaders.
  • Strong interest in mental health, employee well-being, and client partnership.
  • Alignment with Modern Health’s fully remote work environment and overlapping-hours expectation.
  • For U.S.-based team members outside the Pacific time zone, availability to work at least six hours between 8 am and 5 pm Pacific Time each workday.
  • Resume submission for future consideration if applying to the talent pool instead of a specific opening.

Benefits

  • Fully remote workforce.
  • Opportunity to work at a hyper-growth company.
  • Mission-driven work focused on mental health and employee well-being.
  • Chance to join a recognized and award-winning organization.
  • Exposure to a collaborative culture centered on empathy, accountability, and action.

Interested in this position?

Apply directly on the company website

Apply Now

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