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Senior Manager, Customer Success Managers

1 hour, 39 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Generative AI
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 116

Description

  • Manage and develop a team of approximately 10 Customer Success Managers across pre- and post-sales engagements.
  • Lead client-facing activities from high-impact demos to adoption campaigns that support new business and long-term customer success.
  • Partner with Account Executives, Account Managers, and sales leadership to prioritize accounts and align coverage.
  • Set strategy, coach team performance, and ensure the right resources are in place for key accounts.
  • Build scalable playbooks, demo flows, and persona-specific talk tracks for priority customer segments.
  • Use product usage data and GenAI adoption insights to inform team execution and operational decisions.
  • Collaborate with Enablement, Marketing, and Product teams to align messaging and roll out new initiatives.
  • Share customer feedback with internal teams to help improve products and go-to-market execution.

Requirements

  • 5+ years of experience in a client-facing SaaS role such as Customer Success, Sales Engineering, Product Specialist, or a similar function.
  • 2+ years of experience leading high-performing teams.
  • Experience working with senior stakeholders and tailoring presentations and narratives to executive audiences.
  • Strong presentation and communication skills.
  • Data-driven approach to prioritizing work and measuring success.
  • Ability to thrive in a fast-paced, high-growth environment and build for scale.
  • Preference for candidates located in the ET timezone.

Benefits

  • Competitive compensation package.
  • Base salary range of $139,000 to $174,000 USD.
  • Equity opportunities, including a performance-based bonus and equity.
  • Comprehensive health, dental, and vision coverage.
  • Flexible PTO and remote work options.
  • Learning and development resources.
  • Opportunity to work in a high-impact role at a fast-growing, mission-driven company.

Interested in this position?

Apply directly on the company website

Apply Now

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