Partner Care Manager

1 hour, 34 minutes ago
Full-time
Senior
Customer and Technical Support
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982

Description

  • Support cross-functional teams with strong attention to detail.
  • Research, analyze, and document findings related to partner care activities.
  • Coach, review, or delegate work to other team members when needed.
  • Interface directly with partners to resolve complex technical and relationship issues.
  • Work with the extended Partner Care team to handle complex partner issues and escalations.
  • Develop, analyze, deliver, and review operational reporting with internal stakeholders.
  • Identify operational improvement opportunities and help develop programs to address them.
  • Collaborate with internal departments to understand partner needs and keep teams aligned.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 6+ years of related experience.
  • Ability to manage large projects and processes independently with limited supervision.
  • Recognized subject matter expert in the applicable work area.
  • Ability to adapt to new technology and processes based on partner requirements.
  • Ability to analyze data using various tools.
  • Knowledge of Salesforce.
  • Knowledge of Gainsight.
  • Onsite or hybrid work depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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