Value Realization Delivery Manager

1 month, 2 weeks ago
Full-time
Senior
Project and Program Management
Feedzai

Feedzai

Feedzai provides an AI-powered platform designed to detect and prevent fraud and financial crime, including money laundering, by processing large volumes of data in real-time to ensure the safety of banking and commerce transactions.

Diversified Financial Services
251-1K
Founded 2011
$278M raised

Description

  • Support Delivery Leads in managing customer accounts through activity coordination, delivery follow-ups, and reporting.
  • Maintain delivery plans, status reports, risk logs, action trackers, and portfolio dashboards.
  • Track customer actions and internal commitments through completion.
  • Coordinate customer meetings, including Service Reviews and Quarterly Business Reviews (QBRs).
  • Prepare governance materials and track customer risks, issues, decisions, and actions.
  • Support customer communications and follow-up activities.
  • Prepare customer reports and dashboards that show adoption, performance, and business outcomes.
  • Identify trends or recurring issues across customer accounts and support value realization initiatives.
  • Support customer success stories and value realization summaries.
  • Maintain governance templates, reporting packs, and delivery assets.
  • Collaborate with Delivery, Project Management, Support, Product, and regional teams to coordinate customer activities.
  • Help manage customer support requests and support onboarding activities.
  • Monitor delivery risks and escalate issues when appropriate.

Requirements

  • Bachelor's degree in Business, Technology, Engineering, or a related discipline.
  • 5–7 years of experience in Customer Success, Delivery Management, Project Coordination, Consulting, Account Management, or a similar customer-facing role.
  • Strong organisational, analytical, and problem-solving skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills for engaging with customers and cross-functional teams.
  • A proactive, collaborative, and customer-first mindset with willingness to learn, take ownership, and drive continuous improvement.
  • Experience preparing presentations, reports, and customer-facing materials.
  • Familiarity with project management, collaboration, or CRM tools such as Jira, Confluence, Salesforce, Microsoft Office, or Google Workspace is desirable.
  • Interest in financial services, payments, fraud prevention, or enterprise SaaS is advantageous.
  • Ability to work effectively within a globally distributed team.
  • Fluent in English; additional European languages are an advantage.

Benefits

  • Remote work opportunity (#LI-Remote).
  • Initial onboarding with training, manager time, and colleague shadowing.
  • Access to extensive company and team knowledge resources.
  • Opportunity to work with a globally distributed, high-performing team.
  • Exposure to enterprise software delivery, financial services, and value realization.
  • Equal opportunity employer commitment and a diverse workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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