Head of Customer Delivery

56 minutes ago
Full-time
Executive
Project and Program Management
Deliverect

Deliverect

Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses globally. By integrating food ordering channels into existing POS systems, Deliverect streamlines operations, eliminates rekeying errors, and en...

Hotels, Restaurants & Leisure
251-1K
Founded 2018
$87M raised

Description

  • Own high-visibility enterprise implementation projects across NOAM and LATAM from kickoff through stabilization.
  • Manage senior executive stakeholders and serve as the primary delivery authority for complex implementations.
  • Develop and standardize onboarding playbooks, staffing models, and risk-management frameworks across the Americas.
  • Lead adoption of AI-driven automation throughout the delivery lifecycle.
  • Act as the final senior escalation leader for high-risk projects, partner issues, and stalled integrations.
  • Coordinate Product, Engineering, Support, Sales, and Partnerships teams to resolve technical blockers.
  • Provide executive leadership with data-driven reporting on delivery health, forecasts, and risks.
  • Collaborate with POS, payment, logistics, and other external partners to deliver successful integrations.

Requirements

  • Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent experience.
  • 4+ years of experience in technical implementation, professional services, customer delivery, or technical program management.
  • Experience delivering large-scale, multi-party enterprise platform rollouts.
  • Deep experience with restaurant, food delivery, or hospitality technology, including POS, online ordering, kitchen operations, and third-party delivery integrations.
  • Experience establishing program governance and managing C-suite stakeholders during high-stakes implementations.
  • Strong technical fluency in APIs, integrations, and multi-party software environments.
  • Excellent cross-functional leadership, influence, and communication skills.
  • Professional fluency in English; Spanish fluency is highly preferred.
  • Ability to travel across North and Latin America for client and partner engagements.
  • Experience in top-tier consulting or scaling delivery operations within a high-growth SaaS company is preferred; PMP, PRINCE2, Agile, or equivalent certifications are a plus.

Benefits

  • Dedicated learning and professional development budget.
  • Regionally tailored compensation and benefits packages.
  • Opportunity to work on meaningful global commerce and technology challenges.
  • Collaborative, diverse, international team environment.
  • Exposure to innovative products with frequent releases and new features.
  • Inclusive workplace with equal opportunities and recruitment accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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