Head of Customer Delivery

13 hours, 39 minutes ago
Full-time
Executive
Project and Program Management
Deliverect

Deliverect

Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses globally. By integrating food ordering channels into existing POS systems, Deliverect streamlines operations, eliminates rekeying errors, and en...

Hotels, Restaurants & Leisure
201-500
Founded 2018
$87M raised

Description

  • Direct high-complexity enterprise implementation projects across North America and Latin America from kickoff through stabilization.
  • Serve as the primary delivery authority and executive escalation point for customers, partners, and internal teams.
  • Design, standardize, and improve mid-market and enterprise onboarding playbooks, staffing models, and risk-management frameworks.
  • Implement AI-driven delivery automation to reduce manual work and accelerate time-to-value.
  • Resolve stalled integrations and partner issues involving POS, payment, logistics, and delivery systems.
  • Align Product, Engineering, Support, Sales, and Partnerships teams to address technical blockers and streamline escalations.
  • Provide executive leadership with data-driven reporting on delivery health, forecasts, and risks across the Americas.

Requirements

  • Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent experience.
  • 4+ years of experience in technical implementation, professional services, customer delivery, or technical program management.
  • Proven success delivering large-scale, multi-party enterprise platform rollouts.
  • Experience in restaurant, food delivery, or hospitality technology, including POS, online ordering, kitchen operations, and third-party delivery integrations.
  • Experience establishing program governance and managing C-suite stakeholders during high-stakes implementations or escalations.
  • Technical fluency with APIs, integrations, and multi-party software environments.
  • Strong cross-functional leadership and ability to influence internal teams and external partners without direct authority.
  • Excellent written and verbal English communication; professional Spanish fluency is preferred.
  • Ability to travel across North and Latin America for client and partner engagements.
  • Technology or management consulting background, high-growth SaaS delivery-operations experience, and PMP, PRINCE2, Agile, or similar certifications are preferred.
  • Legal right to work in the country where the role is based; relocation or travel financial assistance is not available.

Benefits

  • Dedicated learning budget for professional growth.
  • Regionally tailored compensation and benefits packages.
  • Opportunity to work with a diverse, international team.
  • Work on innovative products with weekly releases and new features.
  • Inclusive workplace with equal opportunities for all candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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