B2B Travel Advisor Support

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Exoticca

Exoticca

Exoticca is an online travel agency that offers the best value vacation packages with airfare, hotels, tours, and transfers. Their trips are partially or fully guided and crafted by travel experts, providing personalized itineraries to exotic destinati...

Consumer Services
251-1K
Founded 2013
$97M raised

Description

  • Assist travel advisors throughout the booking process and answer inquiries about itineraries, pricing, availability, and policies.
  • Provide product guidance and help resolve partner questions and booking-related issues.
  • Guide travel advisors to use the platform independently.
  • Prepare quotes and follow up to support conversion into bookings.
  • Identify upselling and cross-selling opportunities when appropriate.
  • Support market-specific questions and requirements for partner accounts.
  • Maintain accurate records in CRM and internal systems.
  • Coordinate internally with Sales, Operations, and Customer Experience teams.
  • Stay up to date on product updates and promotions.

Requirements

  • Fluent in English and Spanish (mandatory).
  • Previous experience in customer service, sales support, or travel.
  • Comfortable communicating with international partners by phone and email.
  • Organized, detail-oriented, and proactive.
  • Commercial mindset and passion for travel.
  • Experience with CRM systems is a plus.
  • Knowledge of GDS systems, especially Amadeus, is desirable but not required.
  • Bachelor’s degree in hospitality, travel, tourism, or a related field is preferred but not essential.
  • Ability to work rotating shifts Monday to Sunday, with start times between 09:00 and 18:00.
  • Comfortable using multiple systems concurrently and assessing customer needs to provide recommendations.

Benefits

  • Competitive compensation package based on responsibilities and experience.
  • Flexible compensation options for diet, transportation, and private health insurance.
  • Office located in Barcelona city.
  • Reduced-price travel packages.
  • Unlimited coffee, team lunches, language lessons, bi-annual company parties, and afterworks.
  • Referral bonus.
  • Opportunity to join a fun, multicultural, fast-growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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