Director, Account Management

8 hours, 21 minutes ago
Full-time
Executive
Customer and Technical Support
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018

Description

  • Own renewal and expansion revenue targets across the managed portfolio.
  • Drive NRR and GRR through forecasting, deal inspection, pipeline reviews, and proactive risk management.
  • Lead executive strategy and engagement for high-value, complex, or at-risk accounts.
  • Manage, mentor, and develop Account Managers through coaching, performance reviews, and training.
  • Oversee strategic account planning, client relationships, escalations, and executive sponsorship.
  • Identify upsell and cross-sell opportunities through customer insights, platform optimization, and manufacturer programs.
  • Implement scalable processes for account planning, renewals, expansions, escalations, and churn-risk detection.
  • Maintain Salesforce hygiene, forecast accuracy, and consistent sales execution practices.
  • Partner with Finance, Legal, Sales, Operations, Product, and internal platform brands to align contracts, pricing, billing, handoffs, and customer experience.
  • Represent ArrowStream at client meetings and industry events while sharing customer and market insights internally.

Requirements

  • 8+ years of experience in customer-facing SaaS or technology roles, such as Account Management, Customer Success, Expansion Sales, or Client Services.
  • 4+ years of people management experience leading commercial post-sales teams, including senior individual contributors or team leads.
  • Proven success owning multi-million-dollar renewal and expansion targets and driving strong NRR.
  • Ability to evaluate customer health, usage trends, renewal risks, and expansion opportunities using data.
  • Experience managing complex commercial events, competitive pressure, and high-value negotiations.
  • Proficiency with Salesforce or a comparable CRM and sales execution or engagement platforms.
  • Experience with strategic account planning, churn mitigation, upselling, cross-selling, and executive stakeholder management.
  • Strong cross-functional collaboration and communication skills.
  • Must be authorized to work without company-sponsored sponsorship.

Benefits

  • Medical, dental, vision, FSA, and company-paid life insurance benefits from day one.
  • 401(k) with company match.
  • Competitive pay and training and professional development opportunities.
  • Flexible PTO with no accrual requirement.
  • Equal opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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