Director, Account Management

8 hours, 21 minutes ago
Full-time
Executive
Customer and Technical Support
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018

Description

  • Own expansion and renewal revenue targets, including NRR and GRR performance.
  • Lead, coach, and develop a team of Account Managers through performance expectations, inspection rhythms, and training.
  • Direct executive engagement for high-value, complex, and at-risk accounts.
  • Oversee strategic account planning, client relationships, escalations, and renewal-risk mitigation.
  • Implement account-based monitoring to track customer signals, communications, relationship health, and value.
  • Standardize processes for account planning, renewals, expansion, escalations, and churn-risk detection.
  • Maintain Salesforce CRM hygiene, forecast accuracy, and consistent sales execution practices.
  • Partner with Finance, Legal, Sales Operations, Sales, Product, and Operations on contracts, pricing, handoffs, and customer experience.
  • Share customer insights, market trends, and competitive intelligence to influence product and go-to-market strategies.
  • Represent ArrowStream in client meetings and industry events.

Requirements

  • 8+ years of experience in customer-facing SaaS or technology roles such as Account Management, Customer Success, Expansion Sales, or Client Services.
  • 4+ years of people-management experience leading commercial post-sales teams, including senior individual contributors or team leads.
  • Proven success owning multi-million-dollar renewal and expansion targets and driving strong NRR.
  • Ability to evaluate customer health, usage trends, renewal risks, and expansion opportunities using data.
  • Experience managing complex commercial events, competitive pressure, and high-value negotiations.
  • Proficiency with Salesforce or a comparable CRM and sales execution or engagement platforms.
  • Strong coaching, negotiation, forecasting, strategic planning, and cross-functional collaboration capabilities.
  • Must be authorized to work without company sponsorship.

Benefits

  • Medical, dental, vision, FSA, and company-paid life insurance from day one.
  • 401(k) with company match.
  • Flexible PTO with no accrual requirement.
  • Training, professional development, and competitive pay.

Interested in this position?

Apply directly on the company website

Apply Now

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