Account Manager, Small Business

8 hours, 21 minutes ago
Full-time
Junior
Customer and Technical Support
PandaDoc

PandaDoc

PandaDoc offers an all-in-one document automation platform that enables sales professionals to create, approve, track, and electronically sign proposals and quotes more efficiently, significantly reducing the time spent on business document workflows.

Internet Software & Services
251-1K
Founded 2013
$51M raised

Description

  • Drive revenue growth and exceed monthly Net Dollar Retention targets through strategic account management and expansion opportunities.
  • Partner with Customer Success to improve adoption, address customer needs, reduce churn, and increase retention.
  • Conduct regular account health reviews and communicate customer value and growth strategies.
  • Understand customers’ businesses, challenges, and goals to develop strategic partnerships.
  • Collaborate with Customer Success, Legal, Accounting, Product, and other teams to resolve customer needs.
  • Provide accurate weekly revenue forecasts and maintain up-to-date CRM records.
  • Demonstrate PandaDoc’s value and advocate for the product with SMB customers.
  • Collect and communicate customer feedback, feature requests, and product insights to the Product team.
  • Participate in ongoing enablement and company-provided training.

Requirements

  • 2–3+ years of proven success in a quota-carrying Account Manager or Account Executive role, preferably in SaaS.
  • Experience managing SMB accounts and understanding their market challenges and opportunities.
  • Experience owning and managing the full renewal cycle.
  • Consistent record of exceeding sales targets and delivering measurable results.
  • Ability to accurately forecast revenue and support reliable business projections.
  • Experience conducting effective in-person and virtual client meetings.
  • Strong written and verbal communication skills with the ability to clearly articulate value propositions.
  • Analytical, data-driven, organized, self-motivated, adaptable, and able to manage multiple priorities.
  • Ability to work independently and collaborate with diverse, cross-functional teams.
  • Experience with Gong, Slack, Salesforce, SalesLoft, or PandaDoc is preferred.

Benefits

  • Competitive salary.
  • Six self-care days.
  • Open, feedback-oriented culture supporting professional and personal development.
  • Work-life balance and virtual team-bonding events.

Interested in this position?

Apply directly on the company website

Apply Now

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