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Senior Support Engineer

10 hours, 12 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure DNS GCP Go GraphQL HTML HTTP JavaScript Linux Load Balancing Python REST API TCP/IP
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Eon

Eon

Eon is intelligent infrastructure that automates cloud data protection and enables zero-ETL access to all your cloud data. Secure, search, and query instantly.

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Description

  • Own the technical customer support experience for the Eon product.
  • Troubleshoot and resolve customer issues using logs, networking, system administration, and established support practices.
  • Collaborate transparently across teams to investigate and resolve technical problems.
  • Identify issues requiring technical or strategic escalation.
  • Create, maintain, and coordinate incident management requests with product and engineering teams.
  • Design and implement automation and custom solutions to scale support operations.
  • Maintain and contribute to technical documentation.
  • Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

  • Availability to work 9:00 a.m.–6:00 p.m. Eastern Time.
  • 5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing technical role.
  • 2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
  • Ability to read or debug code in Go, Python, or JavaScript.
  • Proficiency with command-line tools and Linux environments.
  • Experience with DevOps technologies.
  • Familiarity with REST APIs or GraphQL.
  • Knowledge of web technologies such as HTTP, HTML, and DNS.
  • Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
  • Understanding of relational databases and cloud security constructs such as IAM roles.

Benefits

  • Equity participation through RSUs.
  • 401(k) matching.
  • Paid parental leave.
  • Medical, dental, and vision benefits.
  • Office meals, happy hours, employee events, and volunteer days.
  • Home-office setup and culture events for remote employees.
  • Professional growth opportunities in a fast-paced startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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