Eon

Eon is intelligent infrastructure that automates cloud data protection and enables zero-ETL access to all your cloud data. Secure, search, and query instantly.

2 open positions

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Senior Support Engineer

1 month, 3 weeks ago

United States

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

AWS Azure DNS GCP Go GraphQL HTML HTTP JavaScript Linux Load Balancing Python REST API TCP/IP

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Eon

Eon is intelligent infrastructure that automates cloud data protection and enables zero-ETL access to all your cloud data. Secure, search, and query instantly.

View All Jobs 2

Description

Own the technical customer support experience for the Eon product.
Troubleshoot and resolve customer issues using logs, networking, system administration, and established support practices.
Collaborate transparently across teams to investigate and resolve technical problems.
Identify issues requiring technical or strategic escalation.
Create, maintain, and coordinate incident management requests with product and engineering teams.
Design and implement automation and custom solutions to scale support operations.
Maintain and contribute to technical documentation.
Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

Availability to work 9:00 a.m.–6:00 p.m. Eastern Time.
5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing technical role.
2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
Ability to read or debug code in Go, Python, or JavaScript.
Proficiency with command-line tools and Linux environments.
Experience with DevOps technologies.
Familiarity with REST APIs or GraphQL.
Knowledge of web technologies such as HTTP, HTML, and DNS.
Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
Understanding of relational databases and cloud security constructs such as IAM roles.

Benefits

Equity participation through RSUs.
401(k) matching.
Paid parental leave.
Medical, dental, and vision benefits.
Office meals, happy hours, employee events, and volunteer days.
Home-office setup and culture events for remote employees.
Professional growth opportunities in a fast-paced startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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