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Senior Technical Support Representative (PST)

1 hour, 53 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
HIPAA Mixpanel SendGrid Shortcut
Apply Now
Healthie

Healthie

Healthie offers a comprehensive, HIPAA-compliant electronic health record and practice management platform tailored for health and wellness providers, enabling efficient client engagement, telehealth services, and streamlined administrative processes.

IT Services
51-250
Founded 2016
$19M raised
View All Jobs 2

Description

  • Provide customer support primarily through email, with occasional phone assistance.
  • Troubleshoot potential product bugs and technical issues.
  • Document customer feature requests and communicate customer feedback internally.
  • Analyze customer data to investigate and resolve issues.
  • Help customers onboard and get started with Healthie.
  • Collaborate with support and cross-functional teams to elevate the customer voice.
  • Provide after-sales follow-through and maintain high-quality customer experiences.
  • Work Monday through Friday from 10 a.m. to 6 p.m. PT, including some holiday coverage shifts.
  • Follow Healthie’s security, privacy, HIPAA, and compliance requirements.

Requirements

  • 5–8 years of experience in customer-facing roles at a SaaS company.
  • Experience handling support queues; healthcare technology experience is preferred.
  • Working knowledge of single sign-on, billing and invoicing, browsers and developer tools, mobile operating systems, email deliverability, DNS records, and log files.
  • Excellent written and verbal English communication skills, with the ability to explain complex topics clearly.
  • Strong problem-solving skills and the ability to investigate and resolve issues quickly.
  • Organized, self-directed, and comfortable working autonomously in a remote environment.
  • Familiarity with Help Scout, Stripe, SendGrid, Mixpanel, Shortcut, and Sumo Logic is preferred.
  • U.S. work authorization and fluent English speaking and writing skills.
  • Willingness to remain in a customer-facing support role and continue developing support expertise.

Benefits

  • Full-time remote position.
  • Salary range of $93,000–$102,500.
  • Holiday shifts are compensated with equivalent time off on another day.
  • Human-led, hands-on customer support environment without customer-facing AI tooling.
  • Opportunity to support healthcare technology used by more than 40,000 providers.

Interested in this position?

Apply directly on the company website

Apply Now

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