Account Manager

3 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
Envoy Global

Envoy Global

Envoy Global provides a seamless immigration management platform with top-tier legal representation and technology, empowering companies to hire and manage global workforces efficiently.

Professional Services
251-1K
Founded 1998
$27M raised

Description

  • Serve as the primary day-to-day contact for assigned clients and monitor personal and team inboxes.
  • Build and maintain positive client relationships and provide timely, professional client communication.
  • Follow the Strategic Account Manager’s direction on priorities, updates, next steps, and escalations.
  • Support client meetings with legal teams, document action items, and share key updates with stakeholders.
  • Respond to client questions about platform functionality, processes, billing, reporting, IT issues, and related needs.
  • Identify client concerns and trends, and document them in Salesforce and other shared tracking tools.
  • Assist with cross-functional projects involving Operations Support, Onboarding and Offboarding, Sales, Marketing, Product Support, Finance, and Legal.
  • Pull, review, and validate client data such as case metrics, expiration tracking, activity levels, surveys, and spend.
  • Set up automated reports in MyReports and coordinate reporting needs with Operations Support.
  • Prepare materials and present assigned sections of Annual Business Reviews with legal teams and the Strategic Account Manager.

Requirements

  • 2+ years of experience in account management, customer success, and/or client service roles.
  • College degree preferred, or equivalent relevant work experience.
  • Intermediate proficiency in MS Office Suite.
  • Experience using online tools such as Salesforce.com, PowerBI, or Zendesk to manage work.
  • Experience in corporate immigration is a plus.
  • Ability to work in a fast-paced environment with strong communication, organizational skills, and attention to detail.
  • Must be able to work fully remote from anywhere in the U.S.

Benefits

  • Annual salary range of $60,000-$75,000.
  • Fully remote work opportunity open to candidates anywhere in the U.S.
  • Opportunity to work with a leading technology and service platform in the global immigration space.

Interested in this position?

Apply directly on the company website

Apply Now

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