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Refunds and Billing Specialist

54 minutes ago
South Africa
Full-time
Junior
Accountant
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 10

Description

  • Handle refunds and transfer requests daily while retaining as many students and payments as possible.
  • Engage with customers to resolve concerns, improve satisfaction, and support loyalty and retention.
  • Manage chargeback cases across US, UK, and APAC markets by preparing documentation and resolutions.
  • Use the CRM to track cases and maintain the Refunds Report and Monthly KPI report.
  • Attend weekly production meetings with Program Managers and Instructional Designers to address issues and align on strategies.
  • Manage the Welcome Back Credits process to re-engage former customers.
  • Oversee payment recovery, including failed payments and second deposit collections, and follow up on payment plans.
  • Respond to and resolve student billing inquiries clearly, accurately, and efficiently.
  • Hold monthly cross-functional meetings to review trends, identify patterns, and propose process improvements.
  • Support additional operational tasks and improve internal workflows as needed.

Requirements

  • 2+ years of experience in sales, customer service, refunds handling, or a related role.
  • Excellent phone and email communication skills with the ability to build strong relationships with customers and internal teams.
  • Proactive problem-solving ability with a customer-focused mindset.
  • Strong organizational skills and high attention to detail.
  • Proficiency with CRM systems such as Salesforce or HubSpot.
  • Experience with sales analytics tools.
  • Nice to have: experience in payment recovery and billing.
  • Nice to have: experience managing chargebacks.
  • Nice to have: experience working with escalations.

Benefits

  • Competitive salary.
  • Performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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