Senior Customer Sales Advocate

53 minutes ago
Full-time
Junior
Customer and Technical Support
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016

Description

  • Own inbound customer conversations from initial inquiry through conversion across chat, email, SMS, and phone.
  • Proactively follow up with leads through structured, multi-touch outreach to re-engage prospects and reduce drop-off.
  • Conduct system demos, guided conversations, and product walkthroughs for potential clients.
  • Understand the product offering and articulate the value proposition clearly to prospective customers.
  • Identify and prioritize high-intent opportunities to maximize conversion impact.
  • Surface insights from customer interactions, including common objections, friction points, and experience gaps.
  • Support continuous improvement of messaging, scripts, and conversion workflows based on what is and is not working.
  • Maintain accurate records of customer interactions using CRM and communication tools.

Requirements

  • 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
  • Strong written and verbal communication skills with the ability to communicate value clearly and persuasively.
  • Comfort managing multiple conversations in a fast-paced, high-volume environment.
  • Proactive follow-up habits with strong ownership and accountability.
  • Ability to identify and prioritize high-intent opportunities.
  • Familiarity with CRM or customer communication tools, such as Intercom or similar platforms.
  • Strong organizational skills and attention to detail.
  • Ability to learn quickly and adapt in a structured but evolving environment.
  • Analytical and critical thinking skills with strong attention to detail.
  • Availability to work a shift schedule covering 7am–10pm ET, Monday through Friday, with flexibility for volume surges, PTO coverage, or business needs.

Interested in this position?

Apply directly on the company website

Apply Now

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