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Virtual Customer Service Representative / Remote

4 months ago
Colombia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 13

Description

  • Guide customers remotely through live video at Whizz locations and provide fast, friendly, clear support.
  • Help new customers choose bikes, batteries, accessories, and services.
  • Explain bike features, subscription plans, pricing, sign-up steps, account creation, and payment completion.
  • Use sales techniques to convert prospective customers into subscribers.
  • Support existing customers with subscription questions, payments, and account issues.
  • Troubleshoot basic bike or service issues remotely.
  • Coordinate service requests and follow-ups with the operations team.
  • Address customer concerns and objections while maintaining high customer satisfaction.
  • Communicate clearly with customers and internal teams through chat and messaging tools.
  • Build trust and long-term relationships with the rider community.

Requirements

  • Native or fluent Spanish.
  • Fluent English at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Comfortable using CRM systems and productivity tools.
  • High-speed internet connection.
  • Headset for remote customer assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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