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Head of Retention

5 months, 1 week ago
United States
Full-time
Senior
Email Marketing Manager
Marketing and Growth
CRM Email Marketing
Apply Now
Ejam

Ejam

Ejam is a performance-based online advertising and marketing leader, offering a next-gen ecommerce platform that solves problems in a unique and innovative way. With a focus on reaching precise audiences through 1st & 3rd party data, quantifying KPIs, ...

Media
11-50
Founded 2017
View All Jobs 3

Description

  • Own the full post-purchase customer journey from first order through long-term loyalty.
  • Develop and execute retention strategies that increase repeat purchase rate and customer lifetime value.
  • Build systems to identify at-risk subscribers and reduce churn proactively.
  • Create and manage winback and reactivation campaigns.
  • Oversee lifecycle marketing across email and SMS channels.
  • Build automated flows, segmentation strategies, and promotional campaigns.
  • Maintain dashboards tracking churn, retention, cohort behavior, and LTV.
  • Analyze performance data weekly to identify trends and improvement opportunities.
  • Forecast retention performance and recommend growth initiatives.
  • Partner with Growth, CX, and Creative to align acquisition, customer feedback, and retention strategy.
  • Design onboarding, post-purchase nurture, subscription save, and loyalty programs.
  • Lead ongoing A/B testing across messaging, offers, timing, and segmentation.

Requirements

  • 5+ years of experience in retention, lifecycle, or CRM marketing, ideally in subscription or DTC brands.
  • Deep hands-on experience with Klaviyo or a similar ESP and SMS platform.
  • Proven success improving LTV and reducing churn in a subscription business.
  • Strong analytical skills with experience in cohort analysis and forecasting.
  • Experience partnering with CX teams to implement customer feedback loops.
  • Strong communication and project management skills.
  • Ability to think strategically while executing quickly and independently.

Benefits

  • Competitive base salary of $160,000 - $220,000.
  • 401(k) plan with company matching.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Stock option plan so you can share in the value you help build.
  • Generous paid time off and company holidays.
  • Ongoing professional development opportunities as the company scales.
  • Real ownership and autonomy to drive measurable growth.

Interested in this position?

Apply directly on the company website

Apply Now

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