RemoteLeaf Logo
Log in Sign up

Head of Retention

4 months, 2 weeks ago
United States
Full-time
Senior
Email Marketing Manager
Marketing and Growth
CRM Email Marketing
Apply Now
Ejam

Ejam

Ejam is a performance-based online advertising and marketing leader, offering a next-gen ecommerce platform that solves problems in a unique and innovative way. With a focus on reaching precise audiences through 1st & 3rd party data, quantifying KPIs, ...

Media
11-50
Founded 2017
View All Jobs 3

Description

  • Own the full post-purchase customer journey from first order through long-term loyalty.
  • Develop and execute retention strategies that increase repeat purchase rate and customer lifetime value.
  • Build systems to identify at-risk subscribers and reduce churn proactively.
  • Create and manage winback and reactivation campaigns.
  • Oversee lifecycle marketing across email and SMS channels.
  • Build automated flows, segmentation strategies, and promotional campaigns.
  • Maintain dashboards tracking churn, retention, cohort behavior, and LTV.
  • Analyze performance data weekly to identify trends and improvement opportunities.
  • Forecast retention performance and recommend growth initiatives.
  • Partner with Growth, CX, and Creative to align acquisition, customer feedback, and retention strategy.
  • Design onboarding, post-purchase nurture, subscription save, and loyalty programs.
  • Lead ongoing A/B testing across messaging, offers, timing, and segmentation.

Requirements

  • 5+ years of experience in retention, lifecycle, or CRM marketing, ideally in subscription or DTC brands.
  • Deep hands-on experience with Klaviyo or a similar ESP and SMS platform.
  • Proven success improving LTV and reducing churn in a subscription business.
  • Strong analytical skills with experience in cohort analysis and forecasting.
  • Experience partnering with CX teams to implement customer feedback loops.
  • Strong communication and project management skills.
  • Ability to think strategically while executing quickly and independently.

Benefits

  • Competitive base salary of $160,000 - $220,000.
  • 401(k) plan with company matching.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Stock option plan so you can share in the value you help build.
  • Generous paid time off and company holidays.
  • Ongoing professional development opportunities as the company scales.
  • Real ownership and autonomy to drive measurable growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Massive Rocket

Senior CRM Consultant

Massive Rocket 51-250 Media

Massive Rocket is hiring a Senior CRM Consultant to deliver and optimise multi-channel customer engagement programmes for clients using Braze and related marketing technologies.

Europe Contract Senior Email Marketing Manager
CRM Digital Marketing HubSpot Snowflake
9 hours, 52 minutes ago
NoGigiddy

Email Marketing Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is seeking a remote Email Marketing Specialist to manage campaigns and automated sequences that engage subscribers with relevant earning opportunities and improve email performance.

United States Full-time Mid Level Email Marketing Manager
$37k-$56k
Digital Marketing Email Marketing HTML Mailchimp
10 hours, 37 minutes ago
Really Great Reading

Sr. HubSpot Administrator

Really Great Reading 11-50 Diversified Consumer Services

Really Great Reading is seeking a remote Senior Revenue Systems Administrator to own and optimize its HubSpot CRM ecosystem, enabling reliable revenue operations for Sales, Marketing, Customer Success, and Finance teams serving schools and educators.

United States Full-time Senior Email Marketing Manager
NetSuite Python SQL
1 day, 10 hours ago
NoGigiddy

Email Marketing Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is seeking a remote Email Marketing Specialist to create and optimize campaigns that engage its growing community of gig workers and drive traffic to relevant earning opportunities.

United States Full-time Mid Level Email Marketing Manager
$37k-$56k
Email Marketing HTML Mailchimp
1 day, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers