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Technical Team Lead

4 hours, 11 minutes ago
Sri Lanka
Full-time
Lead
Training Specialist
Customer and Technical Support
Active Directory Azure DHCP DNS TCP/IP Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 28

Description

  • Coach L1, L2, and L3 Support Engineers on complex issues, troubleshooting, technical decisions, and resolution ownership.
  • Identify recurring technical challenges and deliver targeted coaching, learning, and knowledge-sharing initiatives.
  • Partner with Learning & Development to identify capability gaps and shape development plans and learning pathways.
  • Define and maintain technical competency expectations and support progression across engineering levels.
  • Lead technical Guilds, workshops, troubleshooting discussions, and practical learning activities.
  • Create reusable technical knowledge, best practices, and documentation across engineering teams.
  • Support technical interviews, skills assessments, capability reviews, and progression-readiness assessments.
  • Provide structured feedback on technical strengths, capability gaps, and development areas.
  • Improve technical assessment frameworks, questions, and practical scenarios.
  • Promote ITIL-aligned service practices, including incident, request, problem, escalation, ticket ownership, and customer communication management.

Requirements

  • Hands-on experience in managed services, IT support, systems engineering, or a similar technical environment.
  • Previous experience in an Australian MSP environment.
  • Experience as a Senior Engineer, Technical Lead, Escalation Engineer, or in a similar role.
  • Strong understanding of L1, L2, and L3 support functions and capability expectations.
  • Experience coaching, mentoring, or developing technical professionals.
  • Strong troubleshooting and problem-solving skills across infrastructure and end-user environments.
  • Experience working in SLA-driven managed services operations and ITIL-aligned environments.
  • Knowledge of Microsoft 365, Entra ID, Exchange Online, Intune, Active Directory, Group Policy, and Windows Server and desktop environments.
  • Knowledge of networking fundamentals, including DNS, DHCP, VPN, TCP/IP, identity and access management, ITSM/ticketing platforms, RMM tools, backup, and endpoint security.
  • Relevant IT-related tertiary qualification and ITIL certification or practical ITIL experience; Microsoft, Azure, cloud, virtualisation, networking, security, and industry certifications are highly regarded.

Benefits

  • Compensation paid in Australian dollars.
  • Medical insurance from day one for the employee and spouse or parents.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Industry certification reimbursement.
  • Flexible work from home or office.
  • Regular team events, rewards and recognition, and Christmas and financial year-end celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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