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Customer Success Manager

1 hour, 22 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Power BI Salesforce
Apply Now
Conga

Conga

Conga is a global company that provides scalable revenue lifecycle management solutions to streamline document processes, optimize contracts, and enhance customer experiences. Their innovative approach, grounded in the Conga Way, aims to simplify compl...

IT Services
1K-5K
Founded 2006
$404M raised
View All Jobs 6

Description

  • Own a portfolio of enterprise accounts and serve as the primary relationship steward for customers.
  • Build proactive, outcome-driven success plans with SMART goals and measurable milestones.
  • Partner closely with Sales on shared account strategy, retention, expansion, and pipeline development.
  • Identify account risks early and coordinate mitigation plans with internal stakeholders.
  • Develop executive relationships and lead strategic customer conversations.
  • Translate product and workflow complexity into clear customer value and business impact.
  • Track customer progress using adoption, usage, and business metrics to demonstrate results.
  • Collaborate cross-functionally with Renewal Management, Professional Services/Partners, Support, and Product.
  • Guide adoption strategy and challenge customers constructively when a better path exists.
  • Manage a book of business with strong ownership, follow-through, and continuous improvement.

Requirements

  • 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role.
  • Experience in an enterprise or complex mid-market environment.
  • Ability to build and manage SMART success plans and track progress against goals.
  • Strong communication and relationship-building skills with both executives and day-to-day users.
  • Comfort working with data, adoption metrics, usage trends, and business KPIs.
  • Familiarity with Gainsight, Salesforce, PowerBI, or Clari is a plus.
  • Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms is an edge.
  • Experience with structured QBRs, formal health scoring, and executive business reviews is preferred.
  • Track record of contributing to renewal or expansion outcomes, not just customer satisfaction.
  • Ability to manage 15+ accounts simultaneously without missing follow-through.

Benefits

  • U.S. base salary range of $100,000–$125,000 USD.
  • Variable incentive pay component.
  • Flexible work options, including remote work.
  • Medical insurance.
  • Dental insurance.
  • Competitive compensation and benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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