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Customer Success Manager

1 hour ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
JIRA Salesforce
Apply Now
Dealerware

Dealerware

Dealerware provides comprehensive mobility solutions to dealerships, automating fleet management tasks and enhancing customer experience through modern software. Their platform empowers dealers to eliminate costs, improve efficiency, and align business...

Automotive
51-250
Founded 2016
View All Jobs 3

Description

  • Develop and execute customer success strategies to increase adoption and dealer engagement.
  • Monitor customer usage and identify opportunities to improve utilization of platform features.
  • Deliver monthly Executive Business Reviews and Impact Reviews with customer stakeholders.
  • Act as the primary point of contact for assigned accounts and build long-term stakeholder relationships.
  • Provide ongoing support, guidance, and escalation management to ensure customer satisfaction and loyalty.
  • Identify upsell opportunities, introduce new features, and support customer renewals.
  • Manage occasional training and coordinate smooth onboarding and implementation for new users.
  • Maintain implementation plans with timelines, milestones, and deliverables.
  • Serve as the liaison between sales and implementation during onboarding.
  • Act as the Voice of the Customer by sharing feedback with internal teams and contributing to process improvements.

Requirements

  • 3+ years of experience in customer success, account management, or a related customer-facing role in an automotive software company.
  • Strong project management skills and the ability to manage multiple customers and priorities simultaneously.
  • Exceptional communication and interpersonal skills with a customer-centric approach to problem-solving.
  • Proficiency in Salesforce and Jira.
  • Ability to analyze data and translate insights into action.
  • Collaborative mindset and passion for driving customer success and outcomes.
  • Must reside within the assigned region: Midwest (including Canada), Southeast, or Mid-Atlantic.
  • Frequent same-day travel to client sites is required, with occasional overnight stays, periodic trips to Austin, TX headquarters, and air travel up to 20%.
  • Eligible to work in the United States; visa sponsorship is not available.

Benefits

  • Competitive base salary of $85,000 with bonus incentive eligibility.
  • Full benefits including medical, dental, vision, and disability coverage.
  • 401(k) with company match.
  • Unlimited paid vacation policy.
  • Flexible work arrangements.
  • Generous paid parental leave program.
  • On-demand educational courses through LinkedIn Learning.
  • Tuition reimbursement and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

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