Sr Staff Product Operations Manager

2 weeks, 2 days ago
Full-time
Lead
Product Management
Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised

Description

  • Define and govern the operating model between Engineering, Product, and GTM to align product milestones with field readiness and revenue goals.
  • Advise executive leadership on business investment decisions by analyzing resource allocation, unit economics, and opportunity costs.
  • Translate disparate operational and technical signals into clear business insights for senior decision-makers.
  • Lead the evolution of the product development lifecycle by identifying bottlenecks and designing scalable process improvements.
  • Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment and continuous improvement.
  • Lead strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
  • Translate operational pain points into product and tooling requirements and partner with internal tools, engineering, and analytics teams on automation and AI improvements.
  • Build and maintain dashboards to measure support effectiveness, track case trends, and monitor customer experience across support channels.
  • Support quarterly and annual planning, including headcount, capacity modeling, and budget alignment with Finance and Workforce Management.
  • Influence senior stakeholders by turning support and operational insights into data-driven recommendations for product and business decisions.

Requirements

  • 9+ years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
  • Bachelor’s degree in a technical, mathematical, or analytical field such as Computer Science, Engineering, or Economics.
  • MBA is highly preferred.
  • Experience designing and scaling operational frameworks or internal software systems in a high-growth SaaS or enterprise technology environment.
  • Expert-level ability to work with large, complex datasets using SQL-based tools and BI platforms.
  • Proven experience leading high-stakes, multi-quarter initiatives with cross-functional teams such as Engineering, Product, and Sales.
  • Strong ability to synthesize complex technical concepts into actionable business strategies for non-technical executive audiences.
  • Familiarity with Databricks tools, especially for extract/transform/load functions, is a plus.
  • Experience working in Support Operations for SaaS companies is preferred.
  • Familiarity with Salesforce, Zendesk, Jira, Looker, Tableau, and operational workflows is preferred.

Benefits

  • Local pay range of $179,700 to $247,050 USD.
  • Eligibility for an annual performance bonus.
  • Eligibility for equity as part of the total compensation package.
  • Comprehensive benefits and perks offered by Databricks, with region-specific details available.
  • Commitment to fair and equitable compensation practices.

Interested in this position?

Apply directly on the company website

Apply Now

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