Supervisor, IOP - St. Louis, MO

25 minutes ago
Full-time
Senior
Operations
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Supervise, mentor, and develop phlebotomists across designated locations.
  • Recruit, onboard, and train new in-office phlebotomists.
  • Conduct performance evaluations, audits, competencies, inspections, and staff development activities.
  • Manage staffing schedules to ensure adequate clinic coverage and productivity.
  • Oversee supply inventory, equipment maintenance, and resource allocation.
  • Ensure phlebotomists follow protocols, procedures, and compliance requirements.
  • Work with Contracting and Analytics on monthly compliance and quarterly audits.
  • Analyze KPIs such as patient volumes, turnaround times, and specimen quality to improve operations.
  • Support patient care by resolving unusual test orders and coordinating with physicians, pathologists, or reference laboratories.
  • Address and escalate patient complaints or concerns promptly and professionally.

Requirements

  • Minimum of 5 years of phlebotomy experience.
  • High school diploma or equivalent required.
  • BS/BA degree preferred.
  • Phlebotomy certificate if required by the state.
  • Ability to travel 75% of the time.
  • Remote position with in-office support as needed.
  • Must comply with HIPAA, OSHA, and company policies within the first 30 days of hire.
  • Must maintain current Natera training requirements.
  • Experience collaborating with physicians, nurses, laboratory personnel, and sales teams.
  • Experience handling patient reports, billing questions, and PHI in paper and electronic form.

Benefits

  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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