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Billing Manager

1 hour, 44 minutes ago
India
Full-time
Lead
Accountant
Customer and Technical Support
Apache Spark CRM ERP MLflow NetSuite Salesforce SAP SQL
Apply Now
Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised
View All Jobs 241

Description

  • Oversee accurate and timely processing of customer billings, including subscriptions, usage charges, professional services, and one-time fees.
  • Ensure invoices are complete, compliant, and delivered within SLA and contractual timelines.
  • Manage and resolve complex billing inquiries and escalations through the Salesforce billing queue.
  • Investigate and resolve customer billing disputes while maintaining a strong customer experience.
  • Drive process optimization and automation across ERP, Salesforce integrations, billing/rating systems, and CRM platforms.
  • Identify billing process improvement opportunities and provide strategic recommendations to leadership.
  • Perform month-end close activities, including A/R roll-forwards and account reconciliations, and support quarter-end audit requirements.
  • Manage customer and vendor portals, including invoice uploads against purchase orders and ongoing updates.
  • Submit and process credit requests and billing adjustments, ensuring accurate updates to accounts receivable records.
  • Maintain documentation of billing and accounts receivable processes, controls, and policies.

Requirements

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required.
  • Professional certifications such as CPA, CA, or ACCA are a plus.
  • 10+ years of progressive experience in SaaS billing, accounts receivable, or financial operations.
  • Deep understanding of subscription and usage-based billing models, global billing best practices, compliance standards, and revenue processes in a large organization.
  • Proven experience managing complex billing escalations and supporting month-end and quarter-end close, including reconciliations and A/R roll-forwards.
  • Experience ensuring audit readiness under tight deadlines.
  • Strong systems expertise with global ERPs such as NetSuite or SAP, Salesforce, payment platforms, spreadsheet-based data analysis, and ticketing queue management.
  • SQL proficiency for reporting is a plus.
  • Experience working with vendor and customer portals such as Ariba and Coupa, including PO-backed invoicing environments.
  • Demonstrated ability to collaborate cross-functionally with Sales, Deal Desk, IT, and Engineering, communicate complex billing concepts clearly, and adapt to evolving priorities.

Benefits

  • Databricks offers comprehensive benefits and perks designed to meet employee needs in their region.
  • The company provides a benefits package with region-specific details available to candidates.
  • Databricks supports a diverse and inclusive workplace culture.
  • Equal employment opportunity and inclusive hiring practices are emphasized.
  • The role is part of a global company with offices around the world.

Interested in this position?

Apply directly on the company website

Apply Now

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