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Internal Account Manager (B2B Sales) - South Africa

1 hour, 40 minutes ago
South Africa
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services
View All Jobs 31

Description

  • Answer inbound calls and manage customer and prospect enquiries promptly and professionally as the primary internal point of contact.
  • Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close.
  • Coordinate and schedule consultation appointments for Business Development Managers when customers request an in-person meeting.
  • Prepare accurate quotations, room designs, and product recommendations for customers.
  • Maintain an accurate CRM by recording enquiries, opportunities, and customer interactions and following up promptly.
  • Provide support to the tender function as capacity allows, assisting with submissions, documentation, and coordination.
  • Build and maintain strong long-term customer relationships through warm, professional communication.
  • Conduct outbound calls to prospects and existing customers as business needs evolve.
  • Implement sales campaigns and strategies developed by the sales leadership team to improve market penetration and retention.
  • Deliver every customer interaction in line with the Sebel brand proposition.

Requirements

  • 2-4+ years of experience in internal sales, account management, or customer-facing sales support.
  • Experience handling high volumes of enquiries while maintaining quality and accuracy under pressure.
  • A consistent track record of achieving or exceeding activity-based targets.
  • Experience in a B2B sales environment.
  • Proven ability to progress opportunities through a structured sales process from enquiry to close.
  • Experience using CRM systems to manage pipelines and record customer interactions accurately.
  • Excellent verbal communication skills with a confident, warm, and professional phone manner.
  • Strong ability to listen, qualify, and respond to customer needs efficiently and with empathy.
  • High self-motivation and the ability to independently manage a large volume of concurrent enquiries and tasks.
  • Strong organisational skills and proficiency with CRM systems, MS Office (Word, Outlook, Excel), and quickly learning new platforms.
  • Commercially minded, resilient, persistent, and able to work collaboratively with field-based BDMs and colleagues.
  • Willingness to participate in weekly team meetings and share customer and market insights.

Benefits

  • Salary of 36,000 ZAR per month.
  • Full-time remote working arrangement.
  • Working hours aligned with New Zealand hours.

Interested in this position?

Apply directly on the company website

Apply Now

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