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ServiceNow Senior Technical Consultant

4 weeks, 1 day ago
Canada
Full-time
Senior
Implementation Consultant
Software Development
AJAX CSS HTML HTTP JavaScript REST API SOAP TCP/IP XML
Apply Now
Crossfuze

Crossfuze

Crossfuze is a ServiceNow Elite Partner with over 2,500 implementations and 20+ years of Enterprise Service Management experience. They offer IT services, IT consulting, ServiceNow solutions, and expertise in Microsoft Cloud solutions. Crossfuze focuse...

Internet Software & Services
251-1K
Founded 2000
View All Jobs 2

Description

  • Provide hands-on development support, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Coordinate with engagement managers and customer stakeholders to understand business requirements and deployment rationale.
  • Draft user stories, acceptance criteria, testing strategy, and knowledge transfer materials, and support customer review and approval.
  • Answer technical and application configuration questions for customers.
  • Configure and customize new applications and modules within the ServiceNow platform.
  • Implement new functionality while following ServiceNow best practices.
  • Troubleshoot ServiceNow upgrades, patching, and release management issues.
  • Analyze problems, research root causes, and define, test, and implement solutions.
  • Produce detailed documentation for all completed work.
  • Lead technical implementation teams, including code review for less experienced consultants.
  • Develop and configure integration components such as SSO, LDAP, and APIs.
  • Develop and enhance ServiceNow portal components to improve user experience.
  • Conduct technical training and knowledge transfer sessions for customer teams.
  • Enable customer ServiceNow administrators to become self-sufficient whenever possible.
  • Maintain an 80% billable utilization target.

Requirements

  • 4+ years of experience implementing, configuring, and customizing ServiceNow.
  • 3+ years of experience with common web technologies and networking, including XML, HTML, JavaScript, AJAX, CSS, HTTP, and TCP/IP.
  • Strong understanding of ITIL methodologies and IT Service Management processes, including Incident, Problem, Change, Release, SLM, and Service Catalog.
  • Experience with Single Sign-On using token-based authentication, SAML 1.1, and SAML 2.0.
  • Familiarity with integrations using REST and SOAP web services.
  • Ability to work remotely and collaborate with distributed teams.
  • Ability to understand and implement complex end-user requirements.
  • Strong organizational skills and ability to manage multiple projects.
  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Implementation Specialist certification in two or more application areas required.

Benefits

  • Compensation range of $120,000-$140,000 CAD annually.
  • Flexible remote work options.
  • Half-day Fridays with no meetings and no messages starting at noon local time.
  • Additional PTO day for mental health.
  • Competitive paid time off.
  • Paid maternity and paternity leave for biological birth and adoption.
  • Newborn, adoption, and fertility assistance.
  • Competitive training and development programs.
  • Extended healthcare plan.
  • Group RRSP with employer match.
  • 10 days of bereavement leave.
  • Premium Calm app subscription for employees plus five additional people of their choice.

Interested in this position?

Apply directly on the company website

Apply Now

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