Cresta

Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services
51-250
Founded 2017
$151M raised

Description

  • Lead the architecture and evolution of large-scale distributed backend systems from design through production.
  • Build high-performance, fault-tolerant backend services for real-time AI agents, conversation intelligence, and enterprise integrations.
  • Partner with ML engineers to operationalize AI capabilities and develop the runtime infrastructure and orchestration systems that power AI agents at scale.
  • Design and optimize data storage and retrieval systems for real-time analytics and insights.
  • Drive improvements in system performance, cost efficiency, and scalability for high-volume production workloads.
  • Mentor senior engineers and raise engineering quality across teams.
  • Influence technical roadmap and contribute to technical strategy for backend systems.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • 8+ years of experience building scalable backend systems in production environments.
  • Proven experience leading large-scale distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency.
  • Strong proficiency in at least one major programming language such as Python, Go, Java, or C++.
  • Strong API design expertise with REST, gRPC, and service-oriented architectures.
  • Experience with database design and optimization across SQL and NoSQL systems.
  • Hands-on experience with containerization and orchestration tools such as Kubernetes and Docker.
  • Cloud platform expertise with AWS, GCP, or Azure, along with strong security knowledge.
  • Experience building developer-facing tooling such as CLIs, SDKs, or testing frameworks.
  • Strong expertise in system reliability, observability, monitoring, and production ownership, including on-call.
  • Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship.
  • High standards for code quality, testing, and engineering best practices.
  • Preferred: Effective use of AI-assisted coding tools such as Claude Code, OpenAI Codex, or Cursor to improve development productivity.
  • Preferred: Deep understanding of real-time communication systems, low-latency design, and high-availability architectures.
  • Preferred: Proven track record with third-party enterprise platform integrations.
  • Preferred: Experience with Temporal workflow orchestration platform.
  • Preferred: Hands-on experience with Postgres, ClickHouse, and Elasticsearch.
  • Preferred: Experience with Contact Center as a Service (CCaaS) platforms or contact center systems.
  • Preferred: Familiarity with AI agents, LLM-based systems, or AI orchestration platforms.
  • Preferred: Background in real-time voice or streaming media systems.
  • Preferred: Experience with LLM integration, including streaming inference, prompt orchestration, and RAG.
  • Preferred: Experience with infrastructure-as-code and GitOps workflows.

Benefits

  • Competitive compensation that includes base salary, equity, and benefits.
  • Medical, dental, and vision insurance plans for employees and their families.
  • Paid parental leave.
  • Monthly health and wellness allowance.
  • Work-from-home office stipend for remote work support.
  • Lunch reimbursement for in-office employees.
  • 3 weeks of PTO in Canada.

Interested in this position?

Apply directly on the company website

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