Customer Success Manager

2 months ago
Full-time
Senior
Customer and Technical Support
Creative Chaos

Creative Chaos

Creative Chaos is an integrated technology innovation firm that helps startups and enterprises bring their ideas to life through web, mobile, and IoT solutions.

Internet Software & Services
251-1K
Founded 2000

Description

  • Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships.
  • Understand customers' technical environments and business objectives to tailor solutions and recommendations.
  • Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively.
  • Onboard new customers by guiding them through setup, configuration, and best practices.
  • Monitor customer health metrics and proactively identify risks and opportunities for expansion.
  • Conduct regular business reviews and share insights to help customers achieve desired outcomes.
  • Deliver training sessions and presentations to technical and non-technical audiences.
  • Manage customer feedback and coordinate with internal teams to improve products and services.

Requirements

  • Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience.
  • 5+ years of experience in Customer Success, Technical Account Management, or a related role.
  • Strong technical aptitude with the ability to understand and explain complex software solutions.
  • Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight).
  • Excellent communication and interpersonal skills to manage diverse customer relationships.
  • Proactive problem-solving skills and ability to manage multiple customer accounts.
  • Familiarity with SaaS products, APIs, and integrations.
  • Experience delivering training and presentations to both technical and non-technical audiences.

Interested in this position?

Apply directly on the company website

Apply Now

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