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Sr. Customer Value Manager - 11587

2 weeks, 2 days ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
CRM
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006
View All Jobs 75

Description

  • Serve as the primary customer-facing advocate and trusted advisor for a portfolio of customers across multiple industries and segments.
  • Develop and drive mutual success plans, engagement strategies, and frameworks for measuring customer impact.
  • Advise customers on Source-to-Pay and Business Spend Management transformation to create immediate value and efficiency.
  • Build strong relationships with customer stakeholders and leaders to support long-term partnership and value realization.
  • Work with and coach customer teams to align on success strategies and mutual goals.
  • Collaborate with pre-sales, post-sales, product, and other internal teams to support customer outcomes.
  • Orchestrate internal resources and maintain proactive communication to deliver an exceptional customer experience.
  • Drive GRR and NRR by ensuring customers achieve business outcomes and expand their Coupa partnership.
  • Create customer advocacy opportunities through events, webinars, case studies, and analyst references.
  • Develop and share best practices while providing feedback to improve Customer Value Management processes.

Requirements

  • 6 years of P2P and/or S2C domain expertise.
  • Customer or client management experience, preferably through consulting/BPO or S2C SaaS software/solutions.
  • Strong collaboration and win-win negotiation skills.
  • Perseverance in challenging and recurring situations.
  • An entrepreneurial, outcome-focused problem-solving mindset.
  • Solid organizational, interpersonal, and data analytics skills.
  • Ability to develop and maintain executive relationships and influence stakeholders.
  • Project management experience coordinating cross-functional internal, customer, and third-party teams.
  • Bachelor’s degree required; Master’s degree preferred.
  • Must physically reside in the Eastern US, preferably east of the Mississippi River.
  • Ability to travel up to 40%.

Benefits

  • Remote work designation (#LI-REMOTE).
  • Opportunity to work for a global company with measurable customer impact.
  • Collaborative, transparent, and inclusive work environment.
  • Equal employment opportunity and fair hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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