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Technical Account Manager

1 week ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
AWS CDK CRM HubSpot Salesforce SQL
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Conversica - Powerfully Human - Revenue Digital Assistants

Conversica - Powerfully Human - Revenue Digital Assistants

Conversica provides Revenue Digital Assistants powered by AI for engaging and converting leads into sales opportunities through human-like email conversations.

Media
51-250
Founded 2007
$132M raised
View All Jobs 4

Description

  • Lead the technical implementation side of onboarding for new customers, including integrations with CRMs, marketing automation platforms, and dealer management systems.
  • Consult with customers to define lead journeys and configure dashboards to support successful platform launches.
  • Provide hands-on configuration support and technical guidance during onboarding to align customer systems and processes with best practices.
  • Serve as the technical voice of the customer and work alongside Customer Success Managers as the product and integration expert.
  • Build trusted advisor relationships with customer stakeholders across operational and leadership levels.
  • Provide clear guidance on system configuration, data flow, and best practices to help customers optimize their use of Conversica.
  • Proactively identify and address technical or adoption risks and escalate issues to internal teams when needed.
  • Manage onboarding projects end-to-end, keeping timelines, deliverables, and communication organized and on track.
  • Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure a smooth customer experience.
  • Document processes, updates, and best practices to improve operational consistency and internal knowledge sharing.

Requirements

  • 2+ years of experience in technical account management, implementation management, technical support, or solutions advising.
  • Strong customer communication skills and the ability to simplify complex technical concepts for technical and non-technical audiences.
  • Confidence leading customer calls and presenting recommendations clearly and professionally.
  • Strong written communication skills.
  • General understanding of modern CRM and marketing automation platforms such as Salesforce, HubSpot, Marketo, or Dynamics, and/or automotive CRMs and dealer management systems such as DealerSocket, Vinsolutions, and CDK.
  • Proven ability to manage multiple customer projects and priorities simultaneously with strong organizational discipline and attention to detail.
  • Ability to thrive in high-stress situations.
  • Demonstrated problem-solving mindset with curiosity and analytical thinking.
  • Working knowledge of SQL and the ability to run or modify basic queries for troubleshooting and data validation.
  • Experience in SaaS environments, ideally with B2B MarTech or SalesTech products.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.
  • Ability to travel occasionally based on customer and business needs.
  • Experience with Salesforce is a plus.
  • Comfortable working with modern AI productivity and agentic tools such as ChatGPT or Claude is preferred.

Benefits

  • Base salary range of $75,000–$100,000 per year, depending on experience, skills, and location.
  • Medical, dental, and vision coverage.
  • Flex time PTO.
  • 401(k) retirement plan.
  • Equity participation.
  • Opportunity to work remotely in the United States.
  • Close-knit, collaborative team environment with cross-functional exposure to Customer Success, Product, and Engineering.

Interested in this position?

Apply directly on the company website

Apply Now

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