RemoteLeaf Logo
Log in Sign up

Enterprise Customer Success Manager (US)

3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce Splunk
Apply Now
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
251-1K
Founded 2012
$140M raised
View All Jobs 11

Description

  • Manage the full lifecycle of a portfolio of enterprise customers.
  • Serve as the primary point of contact and quarterback for customer issues after the sale.
  • Build and maintain trusted relationships with senior IT stakeholders in highly complex environments.
  • Guide customers through a consultative approach to optimize their use of ControlUp and maximize ROI.
  • Identify expansion opportunities based on customer use cases and product adoption.
  • Advocate for customers internally and represent the voice of the customer across ControlUp.
  • Work closely with sales, marketing, product, support, R&D, and management to address customer needs.
  • Understand customer use cases and work processes to provide guidance on product usage and value realization.
  • Support customers with access to the right internal subject matter experts and resources as needed.

Requirements

  • Experience in an EUC or similar software company.
  • Startup or SaaS experience.
  • Proven critical thinking, curiosity, and problem-solving ability.
  • Experience building customer relationships with multiple stakeholders in Fortune 50 companies.
  • A positive, customer-centric approach with a strong commitment to customer needs.
  • Working knowledge of VDI and Citrix/VMware virtualization solutions.
  • Strong written and verbal communication skills with the ability to explain complex issues to both individual contributors and executives.
  • Willingness to travel as needed.
  • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro is an advantage.
  • Excellent organization, note-taking, project management, and time management skills.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Path Robotics

Customer Success Manager, Defense

Path Robotics 51-250 Automotive

Path Robotics is hiring an experienced Customer Success Manager to support defense-industry customers, ensure successful implementation and adoption of its robotic products, and drive long-term account growth.

United States Full-time Senior Customer Success Manager
CRM
1 hour, 30 minutes ago
Derq

Head of Delivery

Derq 11-50 Road & Rail

Derq is hiring an executive-level leader to own complex client delivery and build its customer success function for AI-powered traffic safety and smart infrastructure programs serving public sector customers.

United States Full-time Executive Customer Success Manager Program Manager
2 hours, 5 minutes ago
Keller Executive Search

Account Manager - AI

Keller Executive Search 1-10 Professional Services

Keller Executive Search is recruiting on behalf of a Y Combinator-backed AI company for a high-ownership customer success and expansion role supporting Flemish-speaking dealership accounts in Belgium.

Belgium Full-time Junior Account Manager Customer Success Manager
$65k-$70k
2 hours, 48 minutes ago
Klaviyo

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support about 40 customers using its platform, helping them achieve their goals and grow their businesses through proactive guidance, issue resolution, and account strategy.

United States Full-time Junior Customer Success Manager
$72k-$108k
CRM Email Marketing Salesforce
2 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers