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Enterprise Customer Success Manager (US)

1 month, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce Splunk
Apply Now
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
251-1K
Founded 2012
$140M raised
View All Jobs 10

Description

  • Manage the full lifecycle of a portfolio of enterprise customers.
  • Serve as the primary point of contact and quarterback for customer issues after the sale.
  • Build and maintain trusted relationships with senior IT stakeholders in highly complex environments.
  • Guide customers through a consultative approach to optimize their use of ControlUp and maximize ROI.
  • Identify expansion opportunities based on customer use cases and product adoption.
  • Advocate for customers internally and represent the voice of the customer across ControlUp.
  • Work closely with sales, marketing, product, support, R&D, and management to address customer needs.
  • Understand customer use cases and work processes to provide guidance on product usage and value realization.
  • Support customers with access to the right internal subject matter experts and resources as needed.

Requirements

  • Experience in an EUC or similar software company.
  • Startup or SaaS experience.
  • Proven critical thinking, curiosity, and problem-solving ability.
  • Experience building customer relationships with multiple stakeholders in Fortune 50 companies.
  • A positive, customer-centric approach with a strong commitment to customer needs.
  • Working knowledge of VDI and Citrix/VMware virtualization solutions.
  • Strong written and verbal communication skills with the ability to explain complex issues to both individual contributors and executives.
  • Willingness to travel as needed.
  • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro is an advantage.
  • Excellent organization, note-taking, project management, and time management skills.

Interested in this position?

Apply directly on the company website

Apply Now

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