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Account Manager (Netherlands)

2 months, 1 week ago
Netherlands
Full-time
Mid Level
Account Manager
Customer and Technical Support
Salesforce Splunk
Apply Now
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
251-1K
Founded 2012
$140M raised
View All Jobs 5

Description

  • Manage a portfolio of approximately 200 customer accounts through a mix of human and digital engagement.
  • Own the post-sale customer relationship and support customer success and ROI with the product suite.
  • Lead renewals for the United Kingdom book of business.
  • Partner with Customer Success Managers, Solution Engineers, and Professional Services to deliver a strong customer experience.
  • Drive product adoption and license utilization through onboarding and ongoing customer support.
  • Identify customer needs and present additional products to support retention, upsell, and cross-sell opportunities.
  • Support geographically assigned POD teams in growing and expanding customer accounts.
  • Monitor customer product experience and provide consultation and recommendations to improve performance and outcomes.

Requirements

  • Fluent in Dutch and fluent in another language is a plus.
  • Proven experience in a fast-growing SaaS business.
  • Prior ownership of a portfolio of more than 200 accounts across multiple segments or verticals.
  • Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
  • Proven ability to lead seven-figure renewal negotiations.
  • Strong attention to detail, accuracy, proactivity, and anticipation of customer needs.
  • Experience in Customer Success, Renewals, Sales, IT management, or Software Sales.
  • Positive, customer-centric attitude with a willingness to put customer needs first.
  • Some travel required.
  • Preferred experience with Outreach.io, Gong, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or FileMaker Pro.
  • Preferred experience working in or with organizations that have large IT departments.
  • Preferred working knowledge of VDI and Citrix or VMware virtualization solutions.

Benefits

  • Remote full-time position.
  • Opportunity to work for a leader in digital employee experience and IT operations.
  • Role supports customer value, retention, and growth within a global team environment.
  • Work with a modern workplace management platform focused on reducing operational complexity.

Interested in this position?

Apply directly on the company website

Apply Now

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