RemoteLeaf Logo
Log in Sign up

Account Manager (Netherlands)

1 month ago
Netherlands
Full-time
Mid Level
Account Manager
Customer and Technical Support
Salesforce Splunk
Apply Now
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
251-1K
Founded 2012
$140M raised
View All Jobs 11

Description

  • Manage a portfolio of approximately 200 customer accounts through a mix of human and digital engagement.
  • Own the post-sale customer relationship and support customer success and ROI with the product suite.
  • Lead renewals for the United Kingdom book of business.
  • Partner with Customer Success Managers, Solution Engineers, and Professional Services to deliver a strong customer experience.
  • Drive product adoption and license utilization through onboarding and ongoing customer support.
  • Identify customer needs and present additional products to support retention, upsell, and cross-sell opportunities.
  • Support geographically assigned POD teams in growing and expanding customer accounts.
  • Monitor customer product experience and provide consultation and recommendations to improve performance and outcomes.

Requirements

  • Fluent in Dutch and fluent in another language is a plus.
  • Proven experience in a fast-growing SaaS business.
  • Prior ownership of a portfolio of more than 200 accounts across multiple segments or verticals.
  • Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
  • Proven ability to lead seven-figure renewal negotiations.
  • Strong attention to detail, accuracy, proactivity, and anticipation of customer needs.
  • Experience in Customer Success, Renewals, Sales, IT management, or Software Sales.
  • Positive, customer-centric attitude with a willingness to put customer needs first.
  • Some travel required.
  • Preferred experience with Outreach.io, Gong, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or FileMaker Pro.
  • Preferred experience working in or with organizations that have large IT departments.
  • Preferred working knowledge of VDI and Citrix or VMware virtualization solutions.

Benefits

  • Remote full-time position.
  • Opportunity to work for a leader in digital employee experience and IT operations.
  • Role supports customer value, retention, and growth within a global team environment.
  • Work with a modern workplace management platform focused on reducing operational complexity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Heartbeat Health

Account Manager

Heartbeat Health 11-50 Health Care Providers & Services

Heartbeat Health is hiring a remote Account Manager to own assigned client relationships and drive account growth for its virtual-first cardiovascular care programs.

Anywhere Full-time Senior Account Manager
Agile CRM Salesforce
2 hours, 23 minutes ago
Mongoose

Account Manager

Mongoose 51-250 Diversified Consumer Services

Mongoose is hiring a remote Account Manager to manage renewals and account expansion for its AI-enabled conversation intelligence platform serving higher education institutions.

United States Full-time Junior Account Manager
$80k-$150k
CRM HubSpot
2 hours, 52 minutes ago
Databricks

Lead Engagement Manager, Professional Servics - Digital Native Business (DNB)

Databricks 1K-5K IT Services

Databricks is hiring a Lead Engagement Manager to own and drive highly complex, multi-quarter Professional Services engagements for Digital Native Business customers and regional teams.

United States Full-time Lead Account Manager Sales
$143k-$246k
Apache Spark Databricks MLflow
3 hours, 23 minutes ago
Renaissance

Account Manager II

Renaissance 1K-5K Internet Software & Services

Renaissance is hiring an Account Manager II to manage and grow a North Texas territory by driving renewals, new business, and expansion of K-12 education technology solutions.

United States Full-time Mid Level Account Manager
$62k-$85k
Microsoft Dynamics 365 Salesforce
3 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers