Account Manager (Netherlands)

1 hour, 39 minutes ago
Full-time
Mid Level
Customer and Technical Support
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
251-1K
Founded 2012
$140M raised

Description

  • Manage a portfolio of approximately 200 customer accounts through a mix of human and digital engagement.
  • Own the post-sale customer relationship and support customer success and ROI with the product suite.
  • Lead renewals for the United Kingdom book of business.
  • Partner with Customer Success Managers, Solution Engineers, and Professional Services to deliver a strong customer experience.
  • Drive product adoption and license utilization through onboarding and ongoing customer support.
  • Identify customer needs and present additional products to support retention, upsell, and cross-sell opportunities.
  • Support geographically assigned POD teams in growing and expanding customer accounts.
  • Monitor customer product experience and provide consultation and recommendations to improve performance and outcomes.

Requirements

  • Fluent in Dutch and fluent in another language is a plus.
  • Proven experience in a fast-growing SaaS business.
  • Prior ownership of a portfolio of more than 200 accounts across multiple segments or verticals.
  • Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
  • Proven ability to lead seven-figure renewal negotiations.
  • Strong attention to detail, accuracy, proactivity, and anticipation of customer needs.
  • Experience in Customer Success, Renewals, Sales, IT management, or Software Sales.
  • Positive, customer-centric attitude with a willingness to put customer needs first.
  • Some travel required.
  • Preferred experience with Outreach.io, Gong, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or FileMaker Pro.
  • Preferred experience working in or with organizations that have large IT departments.
  • Preferred working knowledge of VDI and Citrix or VMware virtualization solutions.

Benefits

  • Remote full-time position.
  • Opportunity to work for a leader in digital employee experience and IT operations.
  • Role supports customer value, retention, and growth within a global team environment.
  • Work with a modern workplace management platform focused on reducing operational complexity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Strategic Account Manager (IT/Finance Staffing) Sales & BD

Cynet Group 251-1K Professional Services

Cynet Systems is hiring a Sr. Strategic Account Manager to grow and manage key accounts in the oil, gas and energy staffing market while driving new business across technical, engineering, and non-IT service lines.

9 minutes ago

Manager of Healthcare Partnerships - Northern CA

Mom's Meals 251-1K Family Services

Mom’s Meals is seeking a Manager of Healthcare Partnerships to grow Managed Medicaid relationships across Northern California by managing partner accounts and supporting medically tailored meal programs for members with chronic health conditions.

CRM Power BI Salesforce
9 minutes ago

Senior Manager Client Services

TydeCo Professional Services

TydeCo is hiring a Senior Manager of Client Services to lead enterprise HRP, ERP, training, and integration delivery across the UK, Africa, and the Middle East while driving regional client satisfaction and operational performance.

ERP
24 minutes ago

Renewal Specialist

AHEAD 1K-5K IT Services

AHEAD is seeking a Renewal Specialist to manage customer renewal lifecycles for OEM hardware, software maintenance, and SaaS subscriptions in a remote U.S. shared services role focused on revenue retention, renewal execution, and forecast accuracy.

CRM Salesforce
39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers