Cloud Contact Center Engineer - Webex ( 6 Month Contract)

1 month, 2 weeks ago
Contract
Senior
DevOps and Infrastructure
CompassX Group

CompassX Group

CompassX Group is a Business and Technology Consulting Firm that focuses on Life Science IT, Health IT, Compliance IT, Purchase to Pay, Order to Cash, and Reg Affairs. They offer services in IT consulting & advisory, IT strategy, project leadership, pr...

Internet Software & Services
11-50
Founded 2009

Description

  • Oversee PSTN connectivity and manage carrier relationships to troubleshoot and resolve routing issues.
  • Support the end-to-end number porting process, including Letter of Authorization (LOA) submission, validation, and carrier coordination.
  • Maintain and audit enterprise phone number inventory and Direct Inward Dialing (DID) assignments.
  • Provide administration and operational support for the Webex Contact Center (WxCC) platform.
  • Build, maintain, and optimize call flows and Interactive Voice Response (IVR) logic using Flow Designer.
  • Design, deploy, and manage Webex Contact Center entry points, queues, and routing strategies.
  • Rapidly diagnose and resolve call routing anomalies, queue behavior issues, and contact center performance degradation.
  • Partner with internal business units to improve customer experience and call-handling efficiency.

Requirements

  • Proven experience with PSTN, SIP, and advanced voice routing concepts.
  • Hands-on experience managing the full number porting lifecycle, including LOA workflows and carrier validation.
  • Direct administration experience in a Webex Contact Center environment.
  • Working knowledge of IVR design, queue mechanics, and entry-point routing strategies.
  • Strong troubleshooting skills across traditional voice infrastructure and cloud contact center ecosystems.
  • Preferred experience with Webex Contact Center Flow Designer.
  • Preferred familiarity with skill-based routing matrices and queue performance optimization.
  • Preferred exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts.

Benefits

  • Contract rate of $50–$60 per hour.
  • Remote work arrangement.
  • Opportunity to support a strategic enterprise client in a specialized contact center environment.

Interested in this position?

Apply directly on the company website

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