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Senior Salesforce - Service Cloud Consultant

1 month, 1 week ago
Brazil
Full-time
Senior
Implementation Consultant
Customer and Technical Support
CRM Git Salesforce Salesforce Apex Salesforce Lightning
Apply Now
Coforge

Coforge

Coforge is a global digital services provider specializing in transforming businesses through technology and industry expertise, powering growth with innovative solutions and platforms.

IT Services
10K-50K
Founded 1992
View All Jobs 53

Description

  • Design and deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.
  • Customize and integrate Salesforce using Apex, LWC, and platform tools to meet business requirements.
  • Advise stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.
  • Enable DevOps by managing version control, pipelines, and automated deployments with Copado.
  • Support and train users to drive adoption, data integrity, security, and compliance.
  • Stay current with Salesforce releases and emerging capabilities.

Requirements

  • Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts.
  • Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies.
  • Hands-on experience with Copado or equivalent Salesforce DevOps platforms.
  • Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, and Chat Specialist are strongly preferred.
  • Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.
  • Experience with Agentforce, Data Cloud, and other advanced Salesforce products is highly desirable.
  • Familiarity with large-scale Salesforce migrations and multi-cloud integrations is highly desirable.
  • Ability to work effectively with onshore and offshore teams is highly desirable.
  • Prior consulting or partner-side experience with Salesforce delivery is highly desirable.

Benefits

  • Work from home.
  • Full-time employment.
  • Opportunity to work for a global digital engineering and modernization partner.
  • Inclusive hiring practices based solely on skills and qualifications.

Interested in this position?

Apply directly on the company website

Apply Now

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