Implementation Manager

23 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Shopmonkey

Shopmonkey

Shopmonkey provides comprehensive auto repair shop management software that streamlines operations through features such as invoicing, point-of-sale systems, customer relationship management, inventory management, and scheduling, all designed to enhanc...

Automotive
51-250
Founded 2016
$110M raised

Description

  • Serve as the primary customer contact throughout implementation.
  • Provide customer service and support across the Shopmonkey product suite.
  • Train customers to support successful onboarding and product adoption.
  • Coordinate implementation deliverables with internal departments.
  • Develop and communicate customized solutions that help customers improve and grow their businesses.
  • Build knowledge of Shopmonkey products and the automotive repair industry.

Requirements

  • 2+ years of relevant experience or automotive industry knowledge and experience preferred.
  • Clear, professional, friendly, and informative communication style.
  • Strong creative problem-solving skills and willingness to take on new challenges.
  • Exceptional project management and multitasking abilities.
  • Self-directed, highly motivated, and able to learn independently.
  • Comfort working in a dynamic, collaborative startup environment with ambiguity.
  • Ability to adapt quickly to changing priorities and customer needs.
  • Related educational background; bachelor’s degree is a plus.
  • Familiarity with SaaS business models and tools.
  • Automotive interest or experience and Spanish/English bilingual ability preferred.

Benefits

  • Base salary of $60,000–$70,000 in the United States, plus bonus and equity.
  • Medical, dental, vision, life, short- and long-term disability insurance, and an employee assistance program.
  • Personal health and wellness membership reimbursement.
  • Generous parental leave and 401(k) available upon hire.
  • Flexible time off and 11 paid holidays.
  • Matching donations for approved charities and group volunteer opportunities.
  • Hybrid work arrangement for San Jose-area employees.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Implementation Manager

Clover Health 251-1K Insurance

Counterpart Health is hiring an Implementation Manager to lead customer-facing launches of its Counterpart Assistant healthcare platform for provider practices and TINs, ensuring timely, high-quality implementations that improve value-based care delivery.

CRM
1 day, 22 hours ago

Enterprise Customer Onboarding Manager - North America

TRAILD 11-50 Internet Software & Services

Traild is hiring an Enterprise Customer Onboarding Manager to lead complex enterprise SaaS implementations across North America, driving clients from scoping through go-live and sustained adoption.

NetSuite
1 day, 23 hours ago

Solutions Consultant

Caseware 251-1K Internet Software & Services

Caseware is seeking a remote Solutions Consultant in the UK to guide accounting firms and organizations through evaluating and adopting its SaaS accounting and audit solutions, including AI-enabled technologies.

Salesforce
2 days, 23 hours ago

Senior Solutions Consultant

New Relic 1K-5K Internet Software & Services

New Relic is seeking a Senior Observability Presales Engineer in or around Bangkok to establish its technical presence in Thailand and drive customer adoption and technical wins across Southeast Asia.

Android AWS Azure CI/CD iOS Kubernetes Microservices SAP
2 days, 23 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers