Implementation Manager

3 weeks ago
Full-time
Junior
Customer and Technical Support
Shopmonkey

Shopmonkey

Shopmonkey provides comprehensive auto repair shop management software that streamlines operations through features such as invoicing, point-of-sale systems, customer relationship management, inventory management, and scheduling, all designed to enhanc...

Automotive
51-250
Founded 2016
$110M raised

Description

  • Serve as the primary customer contact throughout implementation.
  • Provide customer service and support across the Shopmonkey product suite.
  • Train customers to support successful onboarding and product adoption.
  • Coordinate implementation deliverables with internal departments.
  • Develop and communicate customized solutions that help customers improve and grow their businesses.
  • Build knowledge of Shopmonkey products and the automotive repair industry.

Requirements

  • 2+ years of relevant experience or automotive industry knowledge and experience preferred.
  • Clear, professional, friendly, and informative communication style.
  • Strong creative problem-solving skills and willingness to take on new challenges.
  • Exceptional project management and multitasking abilities.
  • Self-directed, highly motivated, and able to learn independently.
  • Comfort working in a dynamic, collaborative startup environment with ambiguity.
  • Ability to adapt quickly to changing priorities and customer needs.
  • Related educational background; bachelor’s degree is a plus.
  • Familiarity with SaaS business models and tools.
  • Automotive interest or experience and Spanish/English bilingual ability preferred.

Benefits

  • Base salary of $60,000–$70,000 in the United States, plus bonus and equity.
  • Medical, dental, vision, life, short- and long-term disability insurance, and an employee assistance program.
  • Personal health and wellness membership reimbursement.
  • Generous parental leave and 401(k) available upon hire.
  • Flexible time off and 11 paid holidays.
  • Matching donations for approved charities and group volunteer opportunities.
  • Hybrid work arrangement for San Jose-area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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