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Engagement Manager, Commercial Defense

1 hour, 48 minutes ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Embedded Systems
Apply Now

Code Metal

Code Metal builds verifiable code translation software for mission-critical industries. Its platform translates code across languages and hardware architectures, then verifies correctness, compliance, and performance for use cases like edge development, code portability, and code modernization.

Software Development
51-200
Founded 2023
$178M raised
View All Jobs 14

Description

  • Own end-to-end engagement delivery from pre-POC scoping through production deployment, including project plans, milestone tracking, risk identification, and on-time delivery.
  • Manage customer relationships across all levels and set clear expectations early and often.
  • Run structured project governance, including engagement timelines, milestone frameworks, and communication cadences.
  • Stabilize first-of-kind deployments by triaging issues with product and engineering and maintaining customer confidence during complex rollouts.
  • Handle contract coordination, requirements clarification, technical scoping, and escalation management as needed to keep engagements moving forward.
  • Support multiple accounts simultaneously and build repeatable playbooks and engagement frameworks that scale delivery capacity.
  • Surface customer friction and field feedback to product and engineering teams to improve internal decision-making.
  • Partner with Growth on expansion and renewals and close the loop between customer needs and internal teams.

Requirements

  • 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments.
  • Experience owning white-glove enterprise delivery at an elite professional services firm and/or a high-growth SaaS or deep tech company.
  • Background in commercial defense or defense technology, including familiarity with how primes, Tier 1 suppliers, and defense customers evaluate and procure technology.
  • Technical fluency with software, firmware, or signal processing, and the ability to translate complex topics for non-technical stakeholders.
  • Familiarity with AI-enabled technologies.
  • Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into positive customer outcomes.
  • Strong executive presence and communication skills with both working teams and senior stakeholders.
  • Highly organized, self-directed, and comfortable managing multiple accounts in a fast-moving, resource-constrained environment.
  • Current security clearance or the ability to obtain one.
  • US citizen.

Benefits

  • Pay based on experience, with compensation targeted toward the upper end of the salary range.
  • Health care plan with 100% premium coverage for medical, dental, and vision.
  • 401(k) with 5% matching.
  • Paid time off with uncapped vacation, plus sick leave and public holidays.
  • Flexible hybrid or remote work arrangement.
  • Relocation assistance for qualifying employees.

Interested in this position?

Apply directly on the company website

Apply Now

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