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🏖️Customer Service Representative - Job Code: 1775773019420

3 hours, 32 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot Salesforce Zoho CRM
Apply Now
Coconut VA

Coconut VA

Coconut VA: Premier virtual assistant service providing top talent for admin, operations, marketing, and sales. Streamline your business operations with our rigorous selection process and expert VAs.

Professional Services
11-50
Founded 2021
View All Jobs 9

Description

  • Handle customer service calls across multiple client accounts using structured scripts.
  • Manage customer records in CRM platforms with accurate scheduling and documentation.
  • Operate cloud-based phone systems for both inbound and outbound calls.
  • Conduct sales-focused calls and close sales with professionalism and efficiency.
  • Provide customer service and scheduling support with clear, responsive communication.
  • Navigate multiple platforms simultaneously during live calls while maintaining accuracy and compliance.
  • Adjust quickly to different call types while strictly following client protocols and procedures.
  • Document interactions, tickets, and scheduling details accurately across systems.

Requirements

  • Proven background in customer service, with experience across diverse BPO cases.
  • Fluent English with a neutral or no accent.
  • Hands-on proficiency with CRM software and cloud-based phone systems.
  • Experience handling both sales and customer service calls with professionalism.
  • Strong multitasking ability to manage multiple platforms during live calls.
  • High adaptability and the ability to follow strict client-specific protocols.
  • Attention to detail in scheduling, documentation, and ticket handling.
  • Experience in sales environments where closing was required, not just appointment setting (preferred).
  • Familiarity with customer experience and retention best practices (preferred).
  • Background in multi-industry customer service or account management (preferred).
  • Exposure to performance reporting and call analytics in CRM systems (preferred).
  • Ability to coach peers in script usage and compliance (preferred).
  • Experience with CRM platforms such as HubSpot, Salesforce, or Zoho.
  • Experience with cloud-based phone systems such as RingCentral, Five9, or Aircall.
  • Experience with scheduling tools such as Google Calendar or Outlook.
  • Experience with helpdesk/ticketing systems such as Zendesk or Freshdesk.
  • Experience with internal communication tools such as Slack or Microsoft Teams.
  • Experience with Front POS systems or similar tools (preferred).
  • Availability to work 40 hours per week in EDT.
  • English CEFR proficiency rating required for the application.
  • Resume must follow Coconut VA Profile template and be submitted in English.
  • A 1-minute introduction video link is required with the application.

Benefits

  • Competitive monthly salary of $1,100.
  • 13th month pay.
  • 12 days of paid time off.
  • 12 paid US holidays.
  • Maternity and paternity leave.
  • Comprehensive healthcare benefits.
  • Life insurance through the full-time HMO plan.
  • Mental health support and wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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