Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014

Description

  • Provide technical support to customers via chat and email.
  • Serve as the first line of contact for customers during the assigned Monday to Friday, 9AM to 5PM CET shift.
  • Maintain high customer satisfaction while managing operational expectations.
  • Become a product expert with a deep understanding of product functionality.
  • Evaluate, analyze, and resolve support issues or escalate tickets when needed.
  • Communicate clearly with both technical and non-technical users.
  • Support customers across a wide range of technologies.
  • Identify recurring support trends and contribute to long-term solutions.
  • Collaborate with other teams to maintain positive customer relations and satisfaction.

Requirements

  • Minimum 2 years of relevant experience in technical support or a similar role.
  • Comfortable navigating Linux, macOS, and Windows shells and operating systems.
  • Knowledge of PostgreSQL.
  • Knowledge of cloud computing platforms such as Azure or AWS.
  • Experience with Intercom or a similar ticketing system.
  • Understanding of B2B SaaS products, IT security, and data platforms.
  • Ability to translate complex technical details into simple, understandable terms.
  • Strong interpersonal skills and ability to work with customers and cross-functional teams.
  • Open to reference and background checks.
  • Ability to work the Monday to Friday, 9AM to 5PM CET shift.

Benefits

  • Remote work from anywhere.
  • Competitive compensation.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training, development, and career growth opportunities.
  • Opportunity to work with an open stack of technologies.
  • High-complexity problems and active feature development.
  • Collaborative, forward-thinking team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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