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Account Manager

4 hours, 20 minutes ago
Europe, Morocco
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 98

Description

  • Define customer success outcomes and guide clients toward achieving them.
  • Serve as the primary point of contact for Cloudbeds-related needs and escalate urgent support issues.
  • Identify upsell opportunities, grow account value, and implement proactive churn-reduction strategies.
  • Use a consultative approach to increase product engagement, retention, and package adoption.
  • Analyze customer data to improve utilization and engagement.
  • Manage strategic customer escalations and resolve complaints and concerns.
  • Provide product recommendations and maintain detailed knowledge of Cloudbeds services.
  • Gather customer feedback and requirements for future product releases.
  • Act as a strategic partner by applying hospitality industry knowledge to optimize product performance.
  • Stay current on hospitality trends, strategies, best practices, and Cloudbeds system updates.

Requirements

  • Fluency in English and French is required.
  • Experience managing accounts in the European hospitality market is a significant plus.
  • Strong communication, presentation, listening, negotiation, and relationship-building skills.
  • Ability to troubleshoot customer concerns and understand product-use challenges.
  • Ability to communicate customer needs, feedback, concerns, and opportunities across Sales, Support, Product, Marketing, and Design.
  • Proven ability to manage multiple projects with strong attention to detail.
  • Excellent time and project management skills, with a focus on improving inefficient processes.
  • Self-motivated and effective in results-driven, high-growth environments.
  • Integrity, reliability, maturity, and a customer-focused approach.
  • Must be authorized to work in the job location without visa sponsorship.

Benefits

  • Fully remote, remote-first work environment.
  • Paid time off in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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