RemoteLeaf Logo
Log in Sign up

Senior Customer Engineer, Majors - Southwest

4 weeks, 1 day ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Bash CDN CI/CD Cloudflare DNS Go GraphQL HIPAA HTTP JavaScript Lua Network Security Pulumi Python REST API Terraform TLS WAF
Apply Now
Cloudflare

Cloudflare

Cloudflare, Inc. is a leading web performance and security company that protects and accelerates Internet applications globally, enhancing performance and security without hardware or software changes.

IT Services
1K-5K
Founded 2009
View All Jobs 9

Description

  • Partner with Account Executives to conduct technical discovery, map customer infrastructure, and design Cloudflare architectures across DNS, CDN, Zero Trust, Network Security, and Workers.
  • Define proof-of-concept scopes, success criteria, and technical evaluation plans; deliver presentations, diagrams, and demonstrations.
  • Address technical objections, compliance questions, and complex architectural requirements while defining appropriate deployment strategies.
  • Oversee onboarding and implementation by designing migration blueprints and advising customer engineering teams on configuration best practices.
  • Monitor customer health, telemetry, integration risks, and time-to-value throughout the customer lifecycle.
  • Carry a variable quota tied to new business, adoption, retention, cross-sell, and up-sell opportunities.
  • Lead technical Quarterly Business Reviews that connect platform capabilities to business value and return on investment.
  • Serve as a trusted technical advisor from onboarding through renewal and expansion, providing architecture, security, AI, and deployment guidance.
  • Use AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation.
  • Create technical enablement materials, SOPs, workshops, code samples, and guides for customers and internal teams.

Requirements

  • Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
  • Ability to whiteboard, design, and explain complex enterprise network and security architectures.
  • Excellent communication, presentation, consulting, and stakeholder management skills for technical and executive audiences.
  • Experience in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
  • Demonstrated depth in at least four technical areas, including Internet fundamentals, security, performance, AI, coding/scripting, or developer platforms.
  • Knowledge of OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Experience with WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, SASE, caching, HTTP/2, or TLS 1.3.
  • Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages; experience with APIs, SDKs, webhooks, Terraform or Pulumi, CI/CD, and observability.
  • Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  • Preferred: technical enablement experience, LLM orchestration or RAG knowledge, PCI DSS/HIPAA/SOC 2 familiarity, and experience in hyperscaler, digital-native, distributed-systems, or startup environments; travel up to 20–50% may be required.

Benefits

  • Estimated California salary of $234,000–$292,000, plus variable compensation tied to commercial performance.
  • Eligibility to participate in Cloudflare’s equity plan and employee stock participation plan.
  • Medical, dental, vision, flexible spending, commuter, fertility and family-forming benefits.
  • On-demand mental health support, Employee Assistance Program, and global travel medical insurance.
  • Short- and long-term disability, life, accident, and 401(k) benefits.
  • Flexible paid time off and parental, pregnancy, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Stellar Cyber

Senior Technical Account Manager (TAM) - Korea

Stellar Cyber 51-250 Professional Services

Stellar Cyber is seeking a Senior Technical Account Manager in Korea to guide clients through cybersecurity solution implementation, optimization, and ongoing support while driving strong technical relationships and customer value.

South Korea Full-time Senior Technical Account Manager
Cybersecurity Network Security SIEM
4 days, 20 hours ago
Supermove

Enterprise Key Account Director

Supermove 11-50 Internet Software & Services

Supermove is hiring an enterprise implementation and account leader to guide major moving-company customers from contract signature through first renewal, ensuring successful adoption and measurable business results from its software and AI platform.

Anywhere Full-time Mid Level Account Manager Technical Account Manager
SQL
4 days, 20 hours ago
Funnel

Client Solutions Specialist

Funnel 51-250 Real Estate

Funnel Leasing is hiring a Client Solutions Specialist to advise enterprise clients, optimize platform integrations and workflows, and resolve operational risks across its cloud-based multifamily leasing software.

United States Full-time Lead Technical Account Manager
$75k-$90k
Looker Salesforce SQL Tableau
5 days, 20 hours ago
Signifyd

Senior Technical Account Manager

Signifyd 251-1K IT Services

Signifyd is hiring a Senior Technical Account Manager Support to advise key Latin American merchants, lead technical integrations, and resolve post-sales support issues across its fraud-prevention commerce platform.

Mexico Full-time Senior Technical Account Manager
BigCommerce CRM E-commerce GitHub JSON Looker Magento NetSuite PHP Postman Python Salesforce Shopify SQL
6 days, 19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers