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Senior Customer Engineer, Majors - Southwest

1 day, 9 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Bash CDN CI/CD Cloudflare DNS Go GraphQL HIPAA HTTP JavaScript Lua Network Security Pulumi Python REST API Terraform TLS WAF
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Cloudflare

Cloudflare

Cloudflare, Inc. is a leading web performance and security company that protects and accelerates Internet applications globally, enhancing performance and security without hardware or software changes.

IT Services
1K-5K
Founded 2009
View All Jobs 9

Description

  • Partner with Account Executives to conduct technical discovery, map customer infrastructure, and design Cloudflare architectures across DNS, CDN, Zero Trust, Network Security, and Workers.
  • Define proof-of-concept scopes, success criteria, and technical evaluation plans; deliver presentations, diagrams, and demonstrations.
  • Address technical objections, compliance questions, and complex architectural requirements while defining appropriate deployment strategies.
  • Oversee onboarding and implementation by designing migration blueprints and advising customer engineering teams on configuration best practices.
  • Monitor customer health, telemetry, integration risks, and time-to-value throughout the customer lifecycle.
  • Carry a variable quota tied to new business, adoption, retention, cross-sell, and up-sell opportunities.
  • Lead technical Quarterly Business Reviews that connect platform capabilities to business value and return on investment.
  • Serve as a trusted technical advisor from onboarding through renewal and expansion, providing architecture, security, AI, and deployment guidance.
  • Use AI agents, LLMs, and internal platforms to automate RFP responses, sandbox provisioning, telemetry monitoring, and documentation.
  • Create technical enablement materials, SOPs, workshops, code samples, and guides for customers and internal teams.

Requirements

  • Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
  • Ability to whiteboard, design, and explain complex enterprise network and security architectures.
  • Excellent communication, presentation, consulting, and stakeholder management skills for technical and executive audiences.
  • Experience in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
  • Demonstrated depth in at least four technical areas, including Internet fundamentals, security, performance, AI, coding/scripting, or developer platforms.
  • Knowledge of OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Experience with WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, SASE, caching, HTTP/2, or TLS 1.3.
  • Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages; experience with APIs, SDKs, webhooks, Terraform or Pulumi, CI/CD, and observability.
  • Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  • Preferred: technical enablement experience, LLM orchestration or RAG knowledge, PCI DSS/HIPAA/SOC 2 familiarity, and experience in hyperscaler, digital-native, distributed-systems, or startup environments; travel up to 20–50% may be required.

Benefits

  • Estimated California salary of $234,000–$292,000, plus variable compensation tied to commercial performance.
  • Eligibility to participate in Cloudflare’s equity plan and employee stock participation plan.
  • Medical, dental, vision, flexible spending, commuter, fertility and family-forming benefits.
  • On-demand mental health support, Employee Assistance Program, and global travel medical insurance.
  • Short- and long-term disability, life, accident, and 401(k) benefits.
  • Flexible paid time off and parental, pregnancy, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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