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Onboarding Coach - Guest Experience

7 hours, 5 minutes ago
Chile
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM Email Marketing Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 98

Description

  • Facilitate client onboarding, training, and ongoing support through video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple communication channels.
  • Partner with Sales to define customer success, demonstrate ROI, and support retention.
  • Build strong client relationships that encourage loyalty and product adoption.
  • Develop expertise in Cloudbeds products and customer needs.
  • Create and maintain training materials and stay current on system changes.
  • Record customer activities in Salesforce and share feedback with Product and Engineering teams.
  • Manage multiple customer projects or accounts simultaneously and communicate insights across departments.

Requirements

  • 3+ years of five-star hospitality experience in a key role such as Front Desk or Revenue Manager, or 3+ years of relevant customer-facing SaaS experience.
  • Deep knowledge of revenue management principles and technologies, including RMS, dynamic pricing, demand forecasting, RevPAR, ADR, and occupancy.
  • Ability to explain complex AI-driven Revenue Intelligence concepts in clear, practical business terms.
  • Exceptional communication skills, empathy, and a strong customer-focused approach.
  • Ability to communicate product offerings clearly and synthesize customer feedback for internal teams.
  • Ability to help clients become self-sufficient during onboarding and throughout the customer lifecycle.
  • Strong organizational and proactive project or account management skills.
  • Professional fluency in English; professional fluency in Spanish preferred.
  • Familiarity with CRM or email marketing platforms preferred.
  • Project Management certification preferred.
  • Currently authorized to work in the LATAM location without visa sponsorship; submit a CV or resume in English.

Benefits

  • Fully remote, remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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