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Customer Success & Product Manager

1 hour, 22 minutes ago
Brazil
Full-time
Junior
Customer Success
Product Management
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 383

Description

  • Own customer inquiries and implementation requests from initial contact through resolution.
  • Build customer relationships, understand business workflows, and improve adoption, engagement, and satisfaction.
  • Configure accounts, integrations, automations, AI-powered workflows, and other product solutions.
  • Troubleshoot implementations and determine whether issues require configuration changes, workflow updates, or product enhancements.
  • Create proofs of concept, demos, guides, and customized solutions for customer use cases.
  • Translate customer needs into product requirements, user stories, specifications, and implementation details.
  • Collaborate with Product and Engineering on requirements, feature development, prioritization, and delivery.
  • Experiment with AI tools and product capabilities to develop practical customer use cases.
  • Maintain accurate customer documentation, configurations, workflows, commitments, and follow-ups.
  • Identify and support upsell and account expansion opportunities.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
  • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.
  • Experience with SaaS or technology products, preferably in a fast-growing or startup environment.
  • Strong written and verbal communication skills for working with customers and technical teams.
  • Strong problem-solving, analytical, organizational, project management, and follow-up skills.
  • Technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms.
  • Familiarity with AI tools and LLMs, including writing, testing, and improving prompts.
  • Experience or familiarity with prompt engineering, Zapier, CRM or customer success platforms, no-code/low-code tools, or technical product implementation is preferred.
  • Ability to work independently in a fast-paced environment with ambiguity, changing priorities, and limited guidance.
  • Customer-focused, commercially aware, resourceful, detail-oriented, and comfortable supporting upsell and expansion activities.

Benefits

  • Commission opportunities may be available for qualified upsell and expansion activity.

Interested in this position?

Apply directly on the company website

Apply Now

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