Client Operations Lead

3 weeks, 3 days ago
Full-time
Lead
Customer and Technical Support
NuvemRx

NuvemRx

NuvemRx is a tech-enabled pharmacy services company focused on empowering community health providers, including Federally Qualified Health Centers and Ryan White Clinics. Founded in 2013 as 340Basics, the company rebranded to Nuvem in 2023 and unified three organizations into a single platform in 2024. Headquartered in Sharon Hill, Pennsylvania, NuvemRx employs between 201 and 500 people and serves hundreds of community health centers across the nation. The company offers a comprehensive suite of solutions tailored to the unique needs of safety-net providers. Their services include 340B pharmacy management and compliance, integrated pharmacy operations, strategic support, and analytics. NuvemRx is dedicated to simplifying pharmacy management, improving patient outcomes, and ensuring the financial sustainability of healthcare services for vulnerable populations. Their approach emphasizes collaboration and expert support, allowing providers to focus on delivering quality care.

hospital & health care
201-500
Founded 2014
$104M raised

Description

  • Support a portfolio of clients in achieving measurable 340B outcomes.
  • Lead and support implementations from kickoff through go-live, managing timelines and milestones.
  • Translate client objectives into actionable workflows and operational improvements.
  • Analyze client data to identify trends, missed opportunities, and performance improvements.
  • Drive referral capture optimization and provide data-based recommendations.
  • Monitor client engagement, performance, and risk indicators with Customer Success.
  • Resolve client issues with urgency and ownership.
  • Maintain accurate activity, reporting, and deliverable tracking.
  • Collaborate with Product, Data, and Operations to improve solutions.
  • Contribute to documentation, playbooks, and scalable operating processes.

Requirements

  • Experience in a client-facing or operational healthcare role.
  • Familiarity with FQHCs, health systems, pharmacy operations, or similar healthcare environments.
  • Working knowledge of the 340B program and its operational and financial impact.
  • Strong organizational skills and ability to manage multiple priorities.
  • Clear communication skills across diverse stakeholders.
  • Comfort using data to identify issues and opportunities.
  • Ability to take ownership in a fast-paced, evolving environment.
  • Experience with healthcare or SaaS implementations, operations, or customer success preferred.
  • Exposure to 340B referral capture workflows or similar processes preferred.
  • Familiarity with EHRs, pharmacy systems, 340B tools, Salesforce, or similar platforms preferred.

Benefits

  • Base salary of $80,000–$93,000, depending on experience, skills, location, and internal equity.
  • Remote-first work environment.
  • Flexible PTO.
  • Medical, dental, and vision coverage.
  • 401(k) with company match.
  • Life and disability coverage.
  • Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

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