Customer Success & Product Manager

1 day, 8 hours ago
Full-time
Junior
Product Management
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Own customer requests from initial inquiry through resolution, maintaining clear communication and follow-through.
  • Onboard customers, improve adoption and satisfaction, and help users maximize platform capabilities.
  • Configure customer accounts, workflows, integrations, and AI-powered agents.
  • Troubleshoot implementations involving APIs, webhooks, automation, scripting, and third-party integrations.
  • Create proofs of concept, product demonstrations, customized solutions, and customer enablement materials.
  • Conduct customer conversations to understand workflows, requirements, pain points, and desired outcomes.
  • Translate customer needs into product requirements, user stories, specifications, and implementation details.
  • Collaborate with Product and Engineering on feature development, prioritization, and customer-informed improvements.
  • Experiment with AI tools and emerging product capabilities to develop practical customer use cases.
  • Identify and support upsell, expansion, and additional product-capability opportunities.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
  • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.
  • Experience working with SaaS or technology products, preferably in a fast-growing or startup environment.
  • Strong written and verbal communication skills with both customers and technical teams.
  • Strong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms.
  • Familiarity with AI tools and LLMs, including writing, testing, and improving prompts.
  • Experience or familiarity with prompt engineering, Zapier, CRM or customer success platforms, no-code/low-code tools, or technical product implementation.
  • Ability to translate customer workflows into clear product requirements and actionable tasks.
  • Strong problem-solving, analytical, organizational, project management, and follow-up skills.
  • Resourceful, detail-oriented, customer-focused, commercially aware, and comfortable working independently in a fast-paced environment.

Benefits

  • Commission opportunities may be available for qualified upsell and expansion activity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Product Manager / Product Manager — Over-the-Road Visibility

FourKites 251-1K Road & Rail

FourKites is hiring a Product Manager or Associate Product Manager to own Over-the-Road visibility products across Truckload, LTL, Parcel, and Last Mile, improving tracking quality, adoption, retention, and customer outcomes.

Agile Amplitude Prototyping SQL
6 hours, 58 minutes ago

Senior Product Manager I

Teachable 51-250 Internet Software & Services

Teachable, a Hotmart company, is hiring a Product Manager to define the strategy and evolution of its integration tools and platform extensibility, enabling sophisticated creators to automate workflows, connect their technology stacks, and build custom education experiences.

7 hours, 13 minutes ago

Part-Time Client Experience Specialist - Remote

Virtual consultant role focused on assessing client needs, explaining options, and maintaining client relationships remotely while managing follow-up administration.

CRM
8 hours, 13 minutes ago

Staff Product Manager, Retail Media & Audiences

Pinterest 5K-10K Internet Software & Services

Pinterest is seeking a product leader to grow its Pinterest Media Network Connect business and build a transparent, self-service audience marketplace for retail media partners and advertisers.

Prototyping
8 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers