Senior Physician Liaison

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Clarify Health

Clarify Health

Clarify Health provides cutting-edge healthcare analytics software that empowers healthcare changemakers and innovators to optimize patient journeys, improve outcomes, and reduce costs.

IT Services
251-1K
Founded 2015
$328M raised

Description

  • Build and maintain trusted relationships with assigned physicians, practice administrators, and staff.
  • Conduct regular virtual and in-person visits to review performance, co-develop improvement plans, and remove barriers to change.
  • Serve as the primary point of contact and internal advocate for assigned providers.
  • Guide providers through Clarify Health’s change management approach.
  • Support workflow improvement and educate providers and staff on value-based care requirements, quality measures, and performance incentives.
  • Collaborate with internal teams to resolve barriers to provider adoption.
  • Use Clarify’s platform to identify high-opportunity practices, monitor referral patterns, and track behavior change indicators.
  • Translate complex data into clear, actionable narratives tailored to providers and practices.
  • Maintain detailed records of interactions, readiness assessments, and engagement activities in Salesforce.
  • Provide regular reporting on territory performance, behavior change trends, and forecasted impact.
  • Conduct ride-alongs and joint visits with customer liaisons, offering real-time feedback and coaching.
  • Assess customer liaison readiness and skill gaps, then create individualized coaching plans.
  • Design and deliver training for customer liaison teams on engagement playbooks, insights, change management, and CRM documentation.
  • Monitor customer liaison success metrics and report on capability development progress.
  • Continuously improve engagement playbooks and training curricula based on field experience and outcomes data.

Requirements

  • Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Business, or a related field.
  • 5+ years of healthcare experience, including at least 3 years in a direct provider-facing role.
  • Experience in physician liaison, provider relations, pharma sales, practice transformation, or network management.
  • Demonstrated experience coaching, mentoring, or training others in a professional setting.
  • Formal management experience is a plus but not required.
  • Ability to build trust through partnership-oriented, non-transactional engagement with physicians and practice staff.
  • Ability to interpret healthcare utilization data, cost trends, referral patterns, and quality metrics.
  • Comfort working with analytics platforms and Excel.
  • Excellent verbal and written communication skills with the ability to present to clinical and administrative audiences.
  • Experience developing training content, talk tracks, or engagement approaches for field teams.
  • Ability to independently manage a territory, prioritize activities, and drive results with minimal supervision.
  • Proficiency with CRM systems, with Salesforce preferred, and structured engagement tools.
  • Willingness to leverage AI-powered tools and insights for engagement preparation, analysis, and strategy development.
  • Master’s degree (MHA, MBA, MPH, or MSN) preferred.
  • Practice operations or practice transformation experience preferred.
  • Exposure to change management methodologies or behavioral science concepts preferred.
  • Experience with ACO operations, Medicare Shared Savings Program, or commercial value-based care contracts preferred.
  • Familiarity with healthcare analytics platforms preferred.
  • Ideally located within or near assigned market territories; candidates willing to travel extensively will be considered.

Benefits

  • Competitive compensation including base salary, bonus, and equity.
  • Quality health insurance.
  • Traditional 401(k) plan.
  • Vision, dental, disability, and life insurance.
  • Flexible Spending Accounts and commuter benefits.
  • Generous PTO.
  • Monthly work-from-home stipend.
  • Remote-friendly work environment.

Interested in this position?

Apply directly on the company website

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