Customer Success Manager - US (South West)

38 minutes ago
Full-time
Mid Level
Customer and Technical Support
Dexory

Dexory

Dexory is a robotics and AI company that specializes in automation, digital twin technology, and data-led solutions. Their innovative system combines stock scanning robots with warehouse analytics to provide real-time visibility and accuracy in invento...

IT Services
11-50
$38M raised

Description

  • Lead customer onboarding as the primary contact for smooth, value-driven implementations.
  • Build trusted relationships with warehouse, operations, and leadership stakeholders.
  • Deliver onsite and virtual customer training and workshops.
  • Create and manage Success Plans with business goals, KPIs, and milestones.
  • Monitor account health using usage data, feedback, and engagement signals.
  • Own renewals and identify upsell and account expansion opportunities.
  • Collaborate with Sales, Product, and Engineering to deliver customer outcomes.
  • Gather customer feedback and use insights to inform product development and enablement.
  • Help customers interpret operational data, troubleshoot issues, and resolve deployment problems.

Requirements

  • Fluent Spanish communication skills.
  • Experience in Customer Success, Solutions Engineering, or a commercial post-sales role, preferably in SaaS or data-driven technology.
  • Track record of driving renewals, expansions, and long-term account growth.
  • Excellent communication and presentation skills with technical and non-technical stakeholders.
  • Ability to interpret and explain warehouse, operational, and data-driven metrics.
  • Experience delivering onboarding, training, and customer-facing workshops in person and virtually.
  • Strong organizational and prioritization skills while managing multiple client relationships.
  • Comfort working with dashboards and back-end systems to track usage and guide data-driven conversations.
  • Willingness to travel frequently across North America, estimated at least one day per week.
  • Sponsorship and relocation support are not available.

Benefits

  • Health insurance.
  • 401(k) plan.
  • 20 days of annual leave.
  • Equal employment opportunity and anti-discrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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