Customer Success Manager

37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Dexory

Dexory

Dexory is a robotics and AI company that specializes in automation, digital twin technology, and data-led solutions. Their innovative system combines stock scanning robots with warehouse analytics to provide real-time visibility and accuracy in invento...

IT Services
11-50
$38M raised

Description

  • Lead customer onboarding and serve as the primary contact throughout implementation.
  • Build trusted relationships with warehouse, operations, technical, and leadership stakeholders.
  • Deliver onsite and virtual training, workshops, and implementation guidance.
  • Create and manage customer Success Plans with defined goals, KPIs, and milestones.
  • Monitor account health using usage data, feedback, and engagement signals.
  • Own renewals and identify upsell and expansion opportunities.
  • Collaborate with Sales, Product, and Engineering to deliver customer outcomes and represent customer needs.
  • Gather and report customer feedback to inform product development and enablement strategies.
  • Help customers interpret operational insights, troubleshoot issues, and resolve deployment problems.

Requirements

  • Experience in Customer Success, Solutions Engineering, or a commercial post-sales role, ideally in SaaS or data-driven technology.
  • Track record of driving renewals, expansions, and long-term account growth.
  • Excellent communication and presentation skills with technical and non-technical stakeholders.
  • Ability to interpret and explain warehouse or operational metrics and trends.
  • Experience delivering onboarding, training, and customer-facing workshops both virtually and in person.
  • Highly proactive and organised, with the ability to manage multiple client relationships and priorities.
  • Comfort working with dashboards and back-end systems to track usage and support data-driven customer conversations.
  • Willingness to travel frequently across the UK and Europe, estimated at one or more days per week.
  • No sponsorship or relocation support is available.

Benefits

  • Private healthcare through Bupa with a 24/7 medical helpline.
  • Life insurance and income protection.
  • Pension with 5% employer contribution and salary-exchange option.
  • Employee Assistance Programme covering mental wellbeing, financial, and legal support.
  • 25 days of annual holiday.
  • Full onsite meals in Wallingford.
  • Team events and office snacks.

Interested in this position?

Apply directly on the company website

Apply Now

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