Senior Customer Success Manager - Public Sector

49 minutes ago
Full-time
Senior
Customer and Technical Support
Nintex

Nintex

Nintex is the global standard for process intelligence and automation, empowering organizations worldwide to manage, automate, and optimize business processes efficiently and effectively.

Internet Software & Services
251-1K
Founded 2006
$135M raised

Description

  • Develop success plans aligned with customer goals, lifecycle maturity, and measurable business outcomes.
  • Use usage telemetry, adoption signals, sentiment, and health data to identify risks, gaps, and growth opportunities.
  • Lead onboarding, training, milestone check-ins, executive engagement, and transition to steady-state success.
  • Build relationships with users, champions, business leaders, and executive stakeholders.
  • Drive renewal planning, churn mitigation, recovery plays, and value-based renewal discussions.
  • Identify and support expansion, modernization, and new product adoption opportunities with Account Directors.
  • Lead high-severity escalations, resolve blockers across internal teams, and communicate customer feedback.
  • Deliver executive-ready scorecards, success metrics, ROI insights, and recommendations.
  • Mentor CSMs and contribute to customer success frameworks, playbooks, tooling, and best practices.

Requirements

  • Bachelor’s degree in a related field or equivalent education and experience.
  • 5–8 years of experience in Customer Success, Account Management, or related customer-facing roles.
  • Experience in SaaS or technology environments, preferably with complex or strategic accounts.
  • Experience with Salesforce.
  • Experience with a Customer Success Management platform is preferred.
  • Ability to manage executive relationships, complex stakeholder landscapes, renewals, and escalations.
  • Ability to use customer data and product usage insights to guide adoption, retention, and growth strategies.
  • Strong coaching, mentoring, communication, and outcome-based storytelling capabilities.

Benefits

  • Target US compensation of $78,000–$150,000 annually, including base salary and applicable variable compensation.
  • Remote role within a hybrid working model, with flexible at-home and in-office collaboration.
  • Flexible paid time off, Global Gratitude and Recharge Days, and 12 paid holidays.
  • 401(k) with employer match.
  • Employee wellness programs, counseling resources, and paid parental leave.
  • Peer recognition and awards, paid volunteer time, and community impact opportunities.
  • Learning and development tools, intercultural programs, and invention/patenting assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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