RemoteLeaf Logo
Log in Sign up

Director, Account Management

2 months, 1 week ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised
View All Jobs 11

Description

  • Own gross and net revenue retention across the restaurant base and build a predictable retention and expansion engine.
  • Lead and develop a team of managers and individual contributors, including coaching, capability-building, and team structure.
  • Build and operationalize renewal motions for annual contracts and retention motions for monthly customers.
  • Design and deploy cross-sell and upsell plays across the product suite, including qualification criteria, talk tracks, and rep enablement.
  • Build and maintain an account health framework that identifies at-risk customers early and triggers save motions.
  • Drive product adoption and customer value realization in partnership with Marketing, Product, and Lifecycle teams.
  • Run a weekly forecast cadence covering renewals, churn risk, and expansion pipeline.
  • Surface systemic drivers of churn and downgrade to executive leadership and maintain a cross-functional remediation roadmap.
  • Partner with Sales, Marketing, Product, Finance, and Billing on lifecycle ownership, expansion handoffs, and retention strategy.
  • Deliver a comprehensive account management strategy with quarterly targets and an operating plan to achieve them.

Requirements

  • 8+ years of experience in Account Management, Customer Success, or post-sale revenue.
  • 4+ years of team leadership experience; managing managers is strongly preferred.
  • Proven ownership of NRR and GRR in a SaaS or subscription business.
  • Direct accountability for cross-sell, upsell, and churn reduction.
  • Experience running renewal motions across annual and monthly contract types.
  • Track record of building account health scoring, early warning systems, and save playbooks.
  • Strong forecasting discipline and the ability to deliver accurate renewal and expansion forecasts.
  • Experience driving product adoption and value realization at scale with cross-functional partners.
  • Data fluency in retention metrics such as NRR, GRR, logo/dollar churn, expansion ARR, adoption, and health scoring.
  • Strong cross-functional leadership with Sales, Marketing, Product, Finance, and Billing.
  • Excellent executive presence and ability to present strategy, forecasts, and results to senior leadership.
  • Restaurant industry, restaurant technology, or related experience.
  • Strong proficiency in Salesforce, a CS or AM platform such as Gainsight, Catalyst, or ChurnZero, plus Google Workspace and MS Office.

Benefits

  • Estimated base salary of $160,000 to $231,000 depending on experience and location.
  • Eligibility for a performance bonus program with additional variable pay opportunity.
  • Medical, dental, and vision coverage.
  • Mental health coverage and wellness support programs.
  • Unlimited paid vacation.
  • 7 weeks of baby bonding time for new parents and 8 weeks of paid pregnancy leave.
  • 401(k) matching.
  • Student loan assistance or continuing education reimbursement.
  • Employee stock incentive plan.
  • Pet insurance.
  • Ongoing training and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Netcracker

VP, Strategic Accounts

Netcracker 5K-10K Diversified Telecommunication Services

Netcracker, part of NEC Corporation, is seeking a VP to lead territory sales of its telecom software, solutions, and services for new and existing clients from opportunity generation through deal closure.

United States Executive Account Executive Head of Sales
18 hours, 45 minutes ago
Kora

Merchant Success Analyst

Kora 51-250 Diversified Financial Services

Kora is hiring a Merchant Success Analyst to manage merchant relationships, resolve issues, and support onboarding and growth across its payment infrastructure for businesses in Africa.

Nigeria Full-time Junior Customer Success Manager
19 hours ago
Energy Exemplar

Lead Customer Success Manager

Energy Exemplar 251-1K Internet Software & Services

Energy Exemplar is hiring a Lead Customer Success Manager to manage strategic enterprise customers across its simulation software portfolio and drive post-sale adoption, renewals, and growth.

United States Lead Customer Success Manager
HubSpot Salesforce
19 hours ago
T

Customer Success Manager

Talentpluto, Inc. 1-10 Recruiting

A remote Customer Success / Account Manager role at a profitable AI vertical SaaS startup serving home-services businesses, focused on owning post-sale enterprise accounts and driving retention, expansion, and revenue growth.

United States Full-time Junior Customer Success Manager
$100k-$130k
19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers