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Manager of Customer Success - West Coast

3 hours, 58 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Strive Pharmacy

Strive Pharmacy

Strive Pharmacy is a premier specialty compounding pharmacy with locations across the US. We customize medications to meet individual needs, health conditions, and wellness goals. Our focus is on providing comprehensive health solutions for patients, f...

Health Care Providers & Services
11-50
Founded 2018
View All Jobs 6

Description

  • Lead, coach, and develop a team of Customer Success Managers.
  • Conduct one-on-one meetings, performance evaluations, and career development planning.
  • Guide provider engagement, retention strategies, account management, and strategic customer success plans.
  • Monitor customer health, retention risk, churn, diversification, satisfaction, and growth metrics.
  • Establish team KPIs, track regional performance, recognize strong performance, and address gaps.
  • Support complex provider situations, strategic accounts, and high-priority escalations.
  • Improve customer success workflows, reporting, processes, tools, and clinic engagement strategies.
  • Partner with Sales, Clinical, Operations, Enablement, and Leadership on growth, training, capacity, and territory initiatives.
  • Use customer success platforms and reporting tools to analyze team and territory outcomes.

Requirements

  • 1–2 years of direct leadership experience in Sales, Client Services, Account Management, or a related field.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple priorities and accounts simultaneously.
  • Experience with CRM and project management platforms, including Google Workspace.
  • Ability to travel up to 10% for team and organizational events.
  • Ability to work primarily in a remote environment with regular computer use and periods of sitting or standing.

Benefits

  • Annual salary of $90,000–$100,000 USD.
  • Employer-paid healthcare coverage beginning the first day of the month following hire.
  • Free Strive compounded medications with a valid patient-specific prescription.
  • Paid time off and sick time.
  • FSA and HSA options.
  • Parental leave.
  • 401(k) with employer matching.
  • Life, vision, dental, and veterinary insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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